What are the responsibilities and job description for the Supervisor, Passenger Services position at WFS?
Job Summary
The Supervisor, Passenger Services oversees airport passenger service functions, ensuring quality, safety, and compliance with company policies. This role includes supervising employees, monitoring performance, and maintaining high customer service standards. Responsibilities may also extend to operations such as weight and balance, cargo, cabin services, and ground equipment.
Responsibilities
Supervise and coordinate passenger service operations.
Monitor employee performance and ensure compliance with safety and company policies.
Train and support staff to uphold service and operational standards.
Ensure proper identification and security measures are followed.
Maintain fair and respectful treatment of employees, customers, and vendors.
Minimum Requirements
Ability to read, write and fluently speak and understand the English language.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to work rotating shifts including weekends, holidays, and days off.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Preferred Skills
Associate's degree (A. A.) or equivalent from two-year college or technical school; six months to one-year related experience and / or training; or equivalent combination of education and experience.
Physical Requirements / Working Conditions
Work in a high noise level environment.
Work with minimal supervision.
Cognitive skills to set priorities and use independent judgment.
Ability to handle stress.
Reports to work on a regular and timely basis.
Ability to lift 70 pounds. No exceptions.
Perks & Benefits
Want your pay in advance? Access your pay when you need it through DailyPay app!
Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more!
Need quality medical care? Multiple options for both full and part-time employees!
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
What is the career path for a Supervisor, Passenger Services?
Sign up to receive alerts about other jobs on the Supervisor, Passenger Services career path by checking the boxes next to the positions that interest you.
