What are the responsibilities and job description for the Operations Clerk position at WGL?
Job Description
WGL - Operations Clerk
Position Summary
Assist with aspects of the dispatching operation as it pertains to Operations. Inputs and maintains files of customer information necessary for field operations. Processes customer service meter order work. Assists Operations Clerk as required daily.
You Will:
You Have:
Assist with aspects of the dispatching operation as it pertains to Operations. Inputs and maintains files of customer information necessary for field operations. Processes customer service meter order work. Assists Operations Clerk as required daily.
You Will:
- Originates and prepares service and meter work orders for customers.
- Assists in dispatching daily work for field operations personnel.
- Inputs meter order data used by the Billing Department for customer files and other related work.
- Provides meter order related communications between customers and Frederick Gas Company.
- Responds to customer inquiries.
- Provides communications with field operations and Frederick County Emergency Communications Center during gas-related emergencies.
- Follows through with customer and employee contacts.
- Establishes and maintains customer meter and service work orders and records.
- Schedules and coordinates work between customers and technicians.
- Responsible for inventory of computer, two-way radio and related equipment.
You Have:
- High School Diploma/GED required
- Prior utility field service repair experience and/or dispatching experience preferred.
- Position requires good organizational skills and telephone etiquette.
- Must possess good communication skills and ability to interact with diverse customers.
- Requires good analytical and problem-solving skills and ability to use sound judgment in decision-making.
We offer a competitive starting hourly rate of $23.70, commensurate with experience, education, and skills. In addition, we provide a comprehensive benefits package including health insurance, retirement plans, and paid time off.
The Company values diversity in its workforce and encourages United States military veterans and service members who meet the qualifications to apply
Why work at AltaGas?
AltaGas is a North American energy infrastructure company with a focus on owning and operating assets that provide affordable energy to our customers. AltaGas assets include Washington Gas/WGL, SEMCO, and Petrogas. Our talented team, nearly 3,000 strong, leverages the strength of our assets and expertise along the energy value chain to connect customers with premier energy solutions – from the well sites of upstream producers to the doorsteps of homes and businesses to new markets around the world.
We deliver clean and affordable natural gas to approximately 1.7 million customers’ homes and businesses through regulated natural gas distribution utilities across four jurisdictions in the United States and two regulated natural gas storage utilities in the United States. Learn more about our team, vision, and strategy.
To learn more about our mission:
https://youtu.be/k1mrKDdsYW8?si=y1k3NOyHxgf4emdL
WGL is an EO employer – M/F/Vets/Disabled
For Canadian hires: AltaGas hires personnel on the basis of job-related qualifications. All qualified applicants will receive consideration without regard to a person's ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, record of offences, marital status, family status or disability or any other characteristic protected by applicable law.
For U.S. hires: WGL/SEMCO/AltaGas offers a total rewards package that includes competitive pay, incentive bonus plans, holiday pay, 401K matching and a wide array of benefits. These benefits including medical, dental and vision coverage are designed to help you and your family stay healthy. We also have paid time off (PTO) to balance the demands of your work and personal life. Available benefits vary depending upon the specifics of the role.
U.S. affiliates of AltaGas are committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, ethnicity, religion, gender, age, national origin, marital status, sexual orientation, gender identity, family responsibilities, matriculation, physical or mental disabilities, political affiliation, genetic information, status as a protected veteran or any other characteristic protected by federal, state, or local law.
Salary : $24
