What are the responsibilities and job description for the IT Specialist position at WGS Safety & Security?
Job Summary
We are seeking a dedicated and skilled IT Technician to join our dynamic team. The ideal candidate will be responsible for providing technical support and ensuring the smooth operation of our IT systems. This role requires a proactive approach to problem-solving and a strong commitment to customer service, as you will be the first point of contact for technical issues within the organization.
Duties
- Provide technical support for hardware and software issues across various platforms, including Windows and Linux systems.
- Assist users with troubleshooting and resolving IT-related problems in a timely manner.
- Maintain and configure firewalls, ensuring network security and efficiency.
- Support the installation, configuration, and maintenance of computer networking equipment.
- Utilize ServiceNow or similar ticketing systems to track and manage support requests effectively.
- Communicate clearly with team members and end-users to understand their needs and provide appropriate solutions.
- Document all technical procedures and updates to improve knowledge sharing within the team.
- As approved work with our contract IT Service Provider a sneeded.
Skills
- Strong experience in providing technical support and IT support services.
- Proficiency in Windows operating systems and Microsoft Office applications.
- Familiarity with firewall configurations and network security protocols.
- Experience with Linux operating systems is a plus.
- Knowledge of computer networking principles and practices.
- Excellent customer service skills with the ability to communicate effectively with non-technical users.
- Ability to work independently as well as part of a collaborative team environment.
The applicants must have the following certifications and proof will be required. If the applicant has additional certifications that is a plus and highly desired.
CompTIA Network
- An entry-level certification that covers IT infrastructure, networking, troubleshooting, and security.
Microsoft Certifications
- Certifications that train and validate technical skills for working with Microsoft technology.
If you are passionate about technology, enjoy helping others, and possess the required skills, we encourage you to apply for this exciting opportunity as an IT Technician!
Job Type: Part-time
Pay: $25.00 per hour
Expected hours: 4 per week
Benefits:
- Health insurance
Compensation Package:
- Hourly pay
Schedule:
- Day shift
- Evening shift
- Night shift
- On call
Work Location: In person
Salary : $25