What are the responsibilities and job description for the Routing Dispatcher position at WHC Worldwide | zTrip?
Become part of the Transportation Revolution! We are looking for an experienced Routing Dispatcher for our Fort Collins, CO location.
What we can do for you as a Routing Dispatcher:
- Health, Dental, Vision and Life Insurance
- Paid Time Off
- Holiday pay
- 401k
ESSENTIAL FUNCTIONS OF A ROUTING DISPATCHER:
- Coordinating Rides: Assigning drivers to passenger requests and ensuring timely pickups and drop-offs.
- Monitoring Fleet: Tracking the location and status of taxis to optimize routes and reduce wait times.
- Communicating with Drivers: Providing instructions, updates, and support to drivers during their shifts.
- Handling Customer Inquiries: Responding to ride requests, complaints, or concerns from customers.
- Managing Schedules: Organizing driver shifts and ensuring adequate coverage during peak hours.
- Ensuring Efficiency: Optimizing routes for fuel efficiency and minimal travel time.
- Problem-Solving: Addressing issues like traffic, driver delays, or vehicle breakdowns and finding quick solutions.
- Maintaining Records: Keeping track of ride details, driver performance, and any incidents for reporting and billing.
QUALFICIATIONS OF A ROUTING DISPATCHER:
- Education: High school diploma or equivalent; some positions may require a college degree or specialized training.
- Experience: Prior experience in dispatch, customer service, or transportation industry is preferred.
- Communication Skills: Strong verbal and written communication skills to effectively interact with drivers, customers, and other team members.
- Problem-Solving Skills: Ability to think quickly and handle unexpected issues, such as traffic delays or customer complaints.
- Organizational Skills: Strong multitasking abilities to manage multiple tasks and prioritize efficiently.
- Tech-Savvy: Familiarity with dispatch software, GPS tracking systems, and basic office applications.
Job Type: Full-time
Pay: $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
Work Location: In person
Salary : $20
