What are the responsibilities and job description for the Host Wheatfields Saratoga position at Wheatfields Restaurant & Bar Saratoga?
We are looking for an energetic host to perpetuate our culture of hospitality and to delight our guests. We believe a true culture of hospitality begins from within and flows naturally to our guests.
A host has the ability to organize and oversee daily operations of our floor, service staff, carryout orders, reservations, the flow of guests, and the resulting flow and timing of the kitchen. You will be responsible for coordinating activities and helping the restaurant reach it's full potential. Hosts are always focused on ensuring excellent customer experience. They are leaders and problem solvers. Excellent communication and organizational skills are vital. Hosts receive carryout tips.
Responsibilities
- Smiling
- Managing and controlling the flow of business by immediately greeting and seating guests
- Phone skills
- Quoting the length of time to wait for a table
- Clearing and resetting tables
- Assisting persons with disabilities or special needs
- Taking carryout orders, checking carryout orders for accuracy, reviewing carryout orders with guests
- Cashing out all servers
- Distributing tips
- Balancing cash drawer
- Performing clean up duties
- Lead Host responsible for side-work check, closing of restaurant with manager
- Quickly bring customer complaints to manager when necessary
Skills
- Hands-on experience in customer service or sales
- Solid understanding of hospitality procedures and best practices
- Proficient with Open Table, Hot Schedules and relevant software
- Excellent organizational and leadership skills
- Outstanding communication (verbal and written) and interpersonal skills
- Problem-solving aptitude
Job Types: Full-time, Part-time
Pay: $15.00 - $18.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Health insurance
Shift:
- 10 hour shift
- 12 hour shift
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
Experience:
- Restaurant Experience: 1 year (Preferred)
License/Certification:
- Driver's License (Preferred)
Shift availability:
- Night Shift (Preferred)
- Day Shift (Preferred)
Work Location: In person
Salary : $15 - $18