What are the responsibilities and job description for the Body Shop Manager position at Wheelers of Wisconsin Rapids?
Wheelers of Body Shop of Wisconsin Rapids is currently looking for a Body Shop Manager to join our dedicated team! The right candidate will have a strong background in automotive parts management and customer service. The day-to-day duties of this role include leading the parts department, handling the parts inventory, and effectively training and supervising all parts counter associates.
About Us
We are Central Wisconsin’s leading Chevrolet and GMC dealer. The Wheeler family prides itself on being big enough to serve its customers, but still small enough to know them as well. If this resonates with you, then apply today!
Find more about the Wheeler Family Auto Group here
Compensation & Benefits:
This is a full-time, salaried position with competitive pay and benefits. These benefits include medical, dental, and vision insurance, paid time off, and a retirement savings plan.
Responsibilities
- Accurately assess the extent of vehicle damage and determine the necessary repairs
- Provide detailed and accurate estimates for repair costs using industry standards and guidelines
- Collaborate with insurance companies to obtain necessary approvals and ensure timely payment
- Communicate effectively with customers, keeping them informed on the status of their vehicle repairs
- Review and adjust estimates as needed based on additional damage or changes in repair plans
- Monitor workshop schedule to ensure timely completion of repairs
- Ensure the proper use and care of all tools and equipment
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Lead the body shop department, retail and wholesale customers
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Work with Body shop to ensure parts are in-stock or ordered in a timely manner as needed for all scheduled repairs
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Handle and resolve customer complaints courteously and professionally
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Keep up-to-date on manufacturer warranty, policy, and return procedures
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Knowledge and compliance with the federal, state, and local regulations that affect operation
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Ensure that all employees follow their assigned work schedules and enforce to the absenteeism, reporting and tardiness policy
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Forecast goals and objectives for the department and strive to meet them
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Implement & carry out safety requirements
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Demonstrate behaviors within Company’s Values in all interactions with customers, co-workers and vendors
Qualifications
- Strong knowledge of auto body repair techniques and processes
- Ability to read and understand damage reports and repair estimates
- Familiarity with insurance guidelines and procedures
- Strong attention to detail and ability to multitask in a fast-paced environment
- I-CAR or ASE certification is preferred
- Proficiency in using estimating software is a plus
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Excellent customer service skills
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Professional appearance and work ethic
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High school diploma or equivalent
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Detail oriented and organized
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Valid driver's license and clean driving record
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.