What are the responsibilities and job description for the Technical Team Coordinator position at WheelHouse IT?
WheelHouse IT is looking for a technical person that is interested in the business and management side of Information Technology.Our Team Manager is the top-level position before heading into leadership roles, and the Team Coordinator is the path to get there. As a Team Coordinator with WheelHouse IT, you will be responsible for managing various account management duties to ensure clients receive a partnership-level experience. You will be a key contributor to the success of the team, responsible for duties ranging from root cause analysis reports, security initiatives, strategic IT road mapping, to client invoicing approvals, client relationship building, and solution coordinating and quoting. You will be part of a team built to operate like a miniature business, allowing you to learn the ins and outs of managed services while making a competitive salary with incredible benefits!
WheelHouse IT is one of the largest MSPs in Florida. Garnished by a host of awards including Microsoft Southeast Partner of the Year, Channel Futures MSP 501, and Inc 500, the organization strives to be at the forefront of service delivery and modern technologies. Strong in the Microsoft space, WheelHouse IT carries several Gold and Silver competencies so you can expect to learn a great deal about the future of IT and business while promoting through the company!
Responsibilities:
- Collaborate with the team to provide strategic IT road mapping for clients.
- Provide root cause analysis reports for clients, helping to identify and resolve any issues.
- Manage security initiatives for clients to ensure their data and systems are protected.
- Review and approve client invoicing, ensuring accuracy and timely delivery.
- Coordinate solutions and provide quotes for clients, ensuring their needs are met and expectations exceeded.
- Build strong relationships with clients, ensuring they receive the best possible service.
Requirements:
- Strong organizational and documentation skills.
- General knowledge of modern technology solutions, specifically in the Microsoft 365 ecosystem, firewalls, and security solutions like EDR.
- Excellent collaboration and communication skills, including telephone, email, and chat.
- Ability to de-escalate tense situations and provide exceptional customer service.
- Passion for the industry and a desire to learn and grow.
Benefits:
- 7 Paid Holidays
- Paid Time Off (PTO)
- Sick Days
- Company Sponsored Insurance Coverage: Health, Dental, Optical, and Life
- 401K Investment Plan with Company Matching
- Company Issued Cell Phone & Service - Keep your number just drop the bill
- Entry position with quick growth potential
- Work from home days
- Quarterly events
- Monthly training sessions
- Friday afternoon Happy Hour
- Access to board games and shuffleboard during downtime
Culture:
At WheelHouse IT, we believe that happy coworkers make life so much better. We spend a lot of time with each other and prefer that our employees get along. For us, culture is less about aligning on specific business principles and more about ensuring that the people next to each other do not produce a net negative result in the day-to-day experience.
If you are passionate about technology and are looking for a role that offers growth potential and a supportive culture, apply today!
Location: Fort Lauderdale, Florida
Total Compensation Range: $45K-$55K, depending on experience and qualifications.
Salary : $45,000 - $55,000
