Flight Coordinator

Overview

Who We Are We make the extraordinary, accessible, every day. 

Wheels Up (NYSE: UP), a world leader in private aviation, offers a total private aviation solution that includes world-class safety, service, and flexibility through on-demand flights, membership programs, corporate solutions, aircraft management, whole aircraft sales, and a strategic partnership with Delta Air Lines.  We offer a challenging and rewarding career in an exciting and growing industry. This is a chance to join a team of some of the best aviation professionals in the industry, committed to unparalleled safety and service for our clients, in a range of sectors from military to ultra-high-net-worth individuals. 

Role Overview 

Wheels Up Partners is a wholly owned subsidiary of Wheels Up. Its services include Private Membership, Aircraft Management, Maintenance, FBO services, Charter Operations, and Aircraft sales. We offer a challenging and rewarding career in an exciting and dynamic industry. This is a chance to join a team which has an incredible depth of knowledge as well as the drive to deliver service excellence to our clients across a wide variety of sectors from the military to ultra -high-net-worth individuals. 

Wheels Up is looking for a world-class Flight Coordinator at our Member Operations Center (MOC) in Chamblee, GA and join our team of dedicated and passionate professionals, fueled by the most powerful brand in private aviation, as we continue our mission of democratizing the private aviation space through cutting-edge technology and innovative product and service offerings.  

Responsibilities

• Maintain a culture of total customer service focused on anticipating our Clients’ needs and exceeding their expectations 
• Develop a working relationship with all pilots and assist Crew Logistics Coordinators with scheduling, assignments, and trip logistic needs for the pilot team 
• Notify and brief all crewmembers associated with scheduled trips as well as maintain communications with crew  
• Communicate any operational issues, as appropriate, to the appropriate departments and if needed to our clients 
• Document and maintain compliance with contractual obligations to all clients 
• Proactively resolve Client issues and disputes; referring to and including the Aircraft Scheduling Team for Client Relations assistance when appropriate 
• Assist in Owner Services coverage when needed, working directly with aircraft owners/executive assistants to maintain top notch customer service 
• Arrange special customer requests, including but not limited to ground transportation and catering 
• Analyze aircraft fleet utilization to best serve our Client needs and maximize overall safety and profitability 
• Monitor and maintain schedule legality for crew duty/rest/flight times 
• Monitor weather and airport conditions on a daily basis to ensure daily operations can be accomplished safely and without unexpected interruption 

• Actively Flight Follow; monitoring all aircraft movements both in the air and on the ground. Coordinate aircraft towing and fueling when and where necessary 
• Effectively communicate with Maintenance and crew regarding scheduled and unscheduled maintenance events 
• Utilize Avianis to its maximum ability with incorporating scheduling updates to profiles, airport/aircraft information, maintenance warnings and aircraft times and invoicing 
• Strive to meet daily, monthly, and annual revenue and operations goals 
• Receive and provide accurate quotes for charter requests by clients and/or other operators or brokers as needed to assist the aircraft scheduling team 
• Maintain and continually improve Clients and Vendor contact information in Avianis software 
• Learn to utilize computer systems and programs to perform job duties to include but not limited to: Avianis, Slack, Flight Explorer, Flight Aware, Fuelerlinx, Flight Bridge and Excel 
• Prepare reports & other paperwork as required for the overnight and/or weekend shift 
• Other job-related duties as assigned by Flight Control Manager 

Qualifications

Minimum Qualifications:

• Previous aviation industry specific work experience
• Experience with and an understanding of corporate aircraft operations and FAA regulations CFR 14 FAR 91 and 135

Preferred Qualifications:

• College Degree (Aviation degree preferred)
• FAA Dispatch Certificate or Pilot Certificate
• At least 2 years working in a customer service role 
• Experience working with Slack and/or Avianis software

Work Conditions and Physical Requirements:

• Work is performed in an office setting with prolonged periods of sedentary activity
• Required flexible work schedule to accommodate various changing shifts, PTO and on-call adjustments (Includes: weekdays, evenings, weekends, and holidays)
• The employee must occasionally lift and/or move up to 25-50 pounds

Wheels Up Story

What’s In It For You 

At Wheels Up, you will help make the extraordinary possible.  Our culture is rooted in a shared dedication to living our 5x5 Values - Safety, Trust, Accountability, Belonging and Innovation - the core of who we are and what we celebrate.  At Wheels Up, our people are our success. Exploring a career at Wheels Up gives you a chance earn amazing compensation and benefits, helping you and your family have the type of balance you deserve in both your career, and life away from work: 

• Competitive salary 
• 401(k) with generous company contributions up to 6% 
• Paid time off including vacation, holidays, paid personal time, maternity and parental leave 
• Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits 
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages 
• Total Personal Well-being programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health 
• Career development programs to achieve your long-term career goals 

Salary Range 

The wage range for this position is determined on a variety of factors that are considered in making compensation decisions, such as differences in skill sets; experience and training; licensure and certifications; and other business and organizational needs. This wage range has not been adjusted for any applicable geographic differential associated with where the position may be filled. At Wheels Up, it is not typical for an individual to be hired at or near the top of the range for their role. Your placement within the wage range is primarily based on your qualifications and experience. 

You may also be eligible to participate in a discretionary annual incentive program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. 

What You Will Bring 

• An unwavering commitment to SAFETY 
• The ability to build TRUST through transparency and communication 
• A commitment to achieving results the right way and a willingness to take ACCOUNTABILITY when we do not 

• The knowledge that there is power in bringing people with different points of view and life experiences together and a culture of BELONGING leads to unlimited and unrestricted collaboration 
• A belief that INNOVATION is only possible in an environment where we make things simpler, strive for continuous improvement and understand that great thinking can come from anywhere in our organization 
• A willingness to be curious, constantly asking questions to help promote creative thinking, problem solving and trouble shooting 
• A desire to collaborate and be part of a diverse team and when necessary, lean into and manage conflict effectively 
• A high level of integrity in everything you do 
• A strong commitment to service and a meticulous attention to detail 
• A level of professionalism unmatched in the aviation industry 

Commitment to Diversity 

At Wheels Up our 5x5 Value of Belonging is based on the principle that every employee has a voice. We believe in inclusiveness, and celebrate each person’s individuality, because there is power in bringing people with different points of view and life experiences together. We are launching DEIB initiatives that support ALL employees and help to cultivate a culture where ALL employees can bring their authentic selves to work. 

Accommodation for Applicants with Disabilities 

Wheels Up is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need an accommodation, you may email us at hr@wheelsup.com or alternatively send a fax to 859-334-6552. In order to quickly respond to your request, please use the words "Accommodation Request" as the subject line of your email or as the title of your fax document.