What are the responsibilities and job description for the Inside Sales position at Whipple Service Champions?
Overview
Summary/ObjectiveThe Outbound Sales Representative must display strong communication andorganizational skills, be personable, detail-oriented, and confident. This is an inside salesposition. The main responsibilities will be to book maintenance agreements, sellmemberships and follow up on unsold work from salesmen as well as techs. Alwaysfocused on communicating and serving customers with core values in mind..Essential Functions● Fill the board with maintenance, working with Dispatch and CSR to ensurethe board is full. Always focused on getting tech in the residence foropportunity.● Communicate all interaction with customers into Service Titan making sureall notes are precise and with purpose.● Utilize list in Service Titan to reach client list and provide a 3 close salesprocess to each client.● Keep detailed notes for your customers so you can follow up and buildrelationships with our clients.● Sell Membership plans on a renewal basis as well as to new clients.Understand the THCC plan 100%.● Develop a routine of following up on all unsold jobs utilizing the follow upboard in Service Titan and providing results. Understand there will be timesCertain departments will need extra focus to fill open gaps.● Submit the sales tracking to Dispatch Manager.● Review all opportunities to follow up on membership, maintenance andunsold. Keep detailed notes for success.● Communicate weekly with individual Salespeople and Service experts thatare assigned to maintain strong working relationships and strategize onupcoming follow up calls.● Ensure your sales record sheets are up to date showing current monthlyrevenue as well as projected revenue.● Present to your manager any issues or ideas for the team to grow and getbetter.● Assist CSR dept. when there is overflow to serve our clients at the highestlevel.● Forward any client issues that arise to the appropriate managers forimmediate action to correct.● Uphold and carry out company policies and procedures and core values.● Stay up to date on knowledge of current services offered at All HoursPlumbing Heating & Air.Competencies1. Customer Service2. Communication proficiency3. Sales4. Initiative5. Time Management6. Technical Capacity7. Personal Effectiveness/Credibility8. Negotiation9. Thoroughness10. Collaboration11. FlexibilitySupervisory ResponsibilityThis position has no supervisory responsibilities.Work EnvironmentThis position is working in a professional office environment. This role routinely usesstandard office equipment such as laptop computers and smartphones.Physical DemandsThe physical demands described here are representative of those that must be met byan employee to successfully perform the essential functions of this job.While performing the duties of this job, the employee is occasionally required to stand;walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with handsand arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; and taste orsmell. The employee must occasionally lift or move up to 20 pounds. Specific visionabilities required by the job include close vision, distance vision, color vision, peripheralvision, depth perception and the ability to adjust focus.Position Type/Expected Hours of WorkThis is a full-time position. Hours are Tuesday through Saturday, 8:00 a.m to 5:00 p.m.This position is not eligible for Telecommuting Work Arrangements.TravelThere is no travel required for this position.Required Education and Experience1. High school diploma or GED equivalent required.2. Computer literate and proficient using G-Suite, Service Titan, Slack, Zoom etc.3. Experience using office machinery (fax, printer, copier, phone systems etc.).4. Excellent customer service skills.5. Previous experience in sales or marketing.6. Organized and detail-oriented.7. Outstanding communicator both verbally and written.Preferred Education and Experience1. Associate’s degree in office administration, management or related field.2. 2 years working in office administration.3. 2 years experience working in Sales and Marketing.4. Prior experience working in the Plumbing or HVAC contractor industry.Other DutiesPlease note this job description is not designed to cover or contain a comprehensivelisting of activities, duties or responsibilities that are required of the employee for this job.Duties, responsibilities and activities may change at any time with or without notice.
