Technical Business Analyst

Description

Whisker is the maker of Litter-Robot, Feeder-Robot, and Litterbox.com. At Whisker, we believe pet parenthood can always get better.

As leading innovators in pet tech and refined pet accessories, we work tirelessly to solve problems and deliver smarter insights for pet parents while enriching the lives of pets. Whether it’s a self-cleaning litter box that automates scooping, an automatic feeder that helps pets develop healthier eating habits, or a modern cat tree that delights both humans and felines, we strive to deliver better solutions for consumers while transforming pet care along the way. To us, having a pet is the best thing ever. At Whisker, life together just keeps getting better.

Whisker is based in Auburn Hills, Michigan and Juneau, Wisconsin with 700 passionate team members.

What You’ll Do:

As a vital member of the IT development team, the Technical Business Analyst will collaborate with business partners to maintain, enhance, and optimize websites and Whisker's operations platforms. This role bridges technical teams and business stakeholders, driving key initiatives and ensuring user experience, operational efficiency, and system performance are continuously improved through effective communication across all organizational levels.

Essential Duties and Responsibilities:

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities as deemed necessary.

• Collaborates with stakeholders to elicit, analyze, and document business requirements related to website features and Whops (Whisker Operations) capabilities
• Translates business needs into detailed functional and technical specifications for development teams
• Analyzes current web site functionality and system processes to identify inefficiencies or areas for optimization
• Serves as the liaison between business teams (Marketing, Product, Engineering, Sales, CX, Manufacturing, Operations) and IT/development teams
• Recommends improvements that enhance user experience, order accuracy, processing speed, and overall operational efficiency
• Facilitates regular meetings to update stakeholders on project progress, issues, and changes in scope
• Works with UX/UI designers and developers to define user journeys, checkout flows, and site navigation improvements
• Defines and documents features such as order routing, inventory updates, return handling, fulfillment workflows, and shipping integrations
• Validates whether developed solutions meet business requirements before deployment
• Ensures compliance with data privacy, PCI, accessibility, and other relevant standards during system changes or enhancements
• Will perform additional duties as required

Requirements

What You’ll Bring:

• Bachelor’s degree in Business Administration, Information Systems, Computer Science, or a related field and / or equivalent years of experience
• 3 years of experience as a Technical Business Analyst
•  Strong understanding of end-to-end order lifecycle, including order creation, payment processing, fulfillment, shipping, returns, and inventory management
• Experience working with website platforms (e.g., Shopify, Magento (preferred), Salesforce Commerce Cloud, or custom-built sites)
• Proficiency in requirements gathering, process mapping, and documenting functional and technical specifications
• Familiarity with Agile methodologies and tools such as Jira, Confluence, Trello, or similar
• Ability to analyze data using Excel or BI tools to support decision-making and performance tracking
• Strong communication skills, with the ability to interact effectively across technical and non-technical teams, including developers, product owners, and executives
• Detail-oriented, with strong problem-solving and analytical thinking skills
• Experience supporting web-based customer experiences, including checkout flows, promotional engines, and responsive design principles
• Maintains confidentiality of proprietary information
• Ability to maintain a professional atmosphere in a fast-paced environment with numerous interactions and interruptions
• A high degree of initiative, self-motivation, and ability to motivate others
• Ability to establish and maintain cooperative working relationships with Team Members and colleagues
• Comfortable with office pets (cats, dogs) 

Not Required but Nice to Have!

• Strong understanding of SEO best practices.
• Experience with the Noibu monitoring platform.
• Experience with Figma prototype/design platform.
• Experience with DOMO Data and BI platform.
• Experience implementing and supporting Headless CMS.
• Experience with ADA principles and scanning tools. Stark experience is a plus. 
• Experience with e-commerce websites and/or order management systems.
• Experience with Wrike
• Knowledge of data privacy, PCI compliance, and other relevant web security and regulatory considerations is a plus

Benefits & Perks:

Join a tenacious, inventive company that empowers team members to chart their own path, lead by grounding decisions in the “why”, and has a strong sense of empathy and openness to new perspectives. Be a part of exciting growth, work with incredible people, and create tomorrow’s pet products—plus a whole lot of extras. You will also be provided with:

• Premium Medical/Dental/Vision insurance
• Paid parental leave
• Whisker Parents Program
• 1 day "pawternity" leave for new pet adoption
• Pet Insurance Discount
• 401K match
• Flexible spending accounts
• Company-paid short-term disability and life insurance
• Employee Assistance Program (EAP)
• Generous paid time off
• 14 Paid Holidays
• Top of the line equipment
• Pet-friendly office
• Whisker products and swag
• Continuing education Support
• On-site gym with Peloton
• Referral program

Statement of Inclusivity:

We believe different perspectives make Whisker better and strive to create a place where everyone has equal opportunities to thrive.

Please ensure to regularly check your email spam folder for any communication from Whisker to avoid missing important updates regarding your application status.

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