What are the responsibilities and job description for the Customer Service Representative position at Whispering Winds Kennel?
JOB TITLE: Customer Service Manager
ORGANIZATION: Whispering Winds Boarding Kennel
CATEGORY: Kennel Receptionist
Job Description:
Qualified applicants will be highly self-motivated and enthusiastic about working in a fast-paced, pet focused, team environment and be a quick learner that is able multi-task. Looking for someone with strong leadership skills and a passion for working around animals and people. This position requires your full attention and is extremely detail oriented.
Responsibilities:
- Answering phone, checking messages, and returning calls in a timely manner.
- Scheduling boarding and daycare reservations, along with grooming appointments.
- Making sure lobby is always clean & welcoming for customers.
- Handling all customers on the phone and in person with a positive attitude, ensuring that their check-in and check-out process.
- Possessing strong communication skills with kennel staff.
- Ensuring additional lobby tasks are completed, such as: grooming reminder calls, verifying boarding stays and keeping shot records up to date.
- Managing and keeping in communication of all lobby assistants.
Job Requirements:
- Full-time position with flexibility including mornings, evenings, and weekends
- 1 year of management experience
- Customer service experience
- Strong communication skills
- Must have the ability to communicate effectively and be able to work as part of a team. Excellent, prompt communication skills are an essential function of this position!
- Must have excellent time management and organizational skills, demonstrate attention to detail, be able to work independently & exhibit initiative.
Send us your resume and tell us why you think you should be the person we hire!
- Location: Butler, PA.
- Compensation: Starting at $12.00- $14/hour
- This is a full-time job. Weekends and evenings will be required. Flexibility is a must!
Job Types: Full-time, Part-time
Pay: $14.00 - $17.00 per hour
Benefits:
- Flexible schedule
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Night shift
- Rotating weekends
Ability to Commute:
- Butler, PA (Required)
Ability to Relocate:
- Butler, PA: Relocate before starting work (Required)
Work Location: In person
Salary : $12 - $14