What are the responsibilities and job description for the Customer Service and Sales Performance Manager position at Whitaker Corporation?
About the Position
We are seeking a highly skilled Customer Service and Sales Performance Manager to join our team at Whitaker Corporation. This is a unique opportunity for a motivated and results-driven individual to lead our customer service and sales efforts.
Key Responsibilities:
- Develop and implement strategies to achieve sales targets and drive revenue growth within the assigned customer base.
- Lead and mentor a team of customer service representatives, providing coaching, guidance, and support to optimize performance.
- Monitor and evaluate sales performance, identifying opportunities for improvement and implementing corrective actions as needed.
- Collaborate with the marketing team to generate leads, create promotional campaigns, and follow up on inbound inquiries.
- Build and maintain strong relationships with new and existing clients to ensure long-term customer loyalty.
- Manage sales pipeline, track progress, and report on key sales metrics (conversion rates, revenue, etc.).
- Identify, upsell, and cross-sell opportunities and work with the sales team to increase average deal size and customer value.
Requirements:
- Bachelor's degree in Business, Marketing, or a related field.
- Minimum of 5 years of experience in customer service, sales, or a related field, with at least 2 years in a leadership or managerial role.
- Strong leadership skills with experience managing and developing teams.
- Proven track record of meeting or exceeding sales targets and managing customer relationships.
- Excellent communication and problem-solving skills.
- Proficiency in CRM software and Microsoft Office Suite.
- Ability to multitask and prioritize effectively.
- A customer-centric mindset with a commitment to delivering exceptional service.
