What are the responsibilities and job description for the Staffing Coordinator- Healthcare Services position at White Horse Village?
The Staffing Coordinator is responsible for coordinating care, and schedules for each individual as needed. The Staffing Coordinator is responsible for office duties that include but are not limited to answering phones, schedules, checking voice mail, incoming and outgoing faxes, incoming and outgoing email, communicating with the individuals, their families, nurses, and case workers involved in their case. The Staffing Coordinator must be able to be on call at times and must be able to perform the job duties of a Direct Care Worker if needed. Must be able to manage employees in a professional manner, will need to teach and discipline Direct Care Workers. Will be responsible for hiring new staff and terminating staff if needed.
Staffing Coordinator Responsibilities:
- Schedule and manage case coverage for home health aides, ensuring adequate staffing for all patient needs
- Use software to monitor visits, verify Electronic Visit Verification (EVV), and address any issues
- Maintain accurate records and notes for each resident in the system
- Respond to customer service inquiries from residents, aides, and insurance companies, providing exceptional support
- Assist residents in navigating their care needs and facilitate communication with insurance providers
- Collaborate with team members to cover staffing gaps and ensure day-to-day operational goals are met
- Take ownership of assigned cases and ensure resident well-being is the top priority
