What are the responsibilities and job description for the Banquet Set Up Supervisor position at White Lodging - JW Marriott Austin?
Summary:
COMPETENCIES
SKILLS
EDUCATION/EXPERIENCE
The Banquet Set Up Supervisor oversees the Banquet Housepersons to ensure that all functions are set up and broken down in a timely and efficient manner.
Responsibilities
Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations. Know and live the mission and the White Lodging/brand basics.
- Supervise staff including Banquet Housepersons. Oversee staffing levels and make adjustments to ensure service levels are met within labor model.
- Assign specific duties to staff for efficient operation of restaurant.
- Oversee department in absence of Department Manager.
- Schedule, order and complete inventory.
- Ensure that all associates have proper supplies, equipment and uniform.
- Ensure that all associates are following their schedule and taking their breaks.
- Capable of performing all hourly functions and operating all equipment in department.
- Assist in training new associates and cross-training existing associates according to the Certification Program.
- Assist in interviewing and hiring new associates for the department.
- Communicate performance standards to departmental associates and make recommendations to manager in accordance with progressive discipline policy.
- Train associates on safety standards and enforce those standards on a consistent basis. Identify associates engaging in unsafe behaviors and retrain them appropriately.
- Complete accident investigations and take steps to prevent future accidents. Follow up with injured associates. Know location and use of fire extinguishers. Use wet floor signs as needed.
- Promote teamwork and associate morale.
- Treat people with respect and promote a positive team spirit.
- Recognize associate successes via the WLS Recognition Program.
- Resolve routine associate issues as needed and bring issues to the attention of the Department Manager and Human Resources as necessary.
- Resolve guest complaints/issues.
- Conduct daily preshift meeting. Perform uniform inspection prior to opening shift and make necessary corrections immediately.
- Represent department at staff meetings as required.
- Have a thorough knowledge of emergency procedures and ensure staff responds appropriately in the event of an emergency. Assist Emergency Response Team as necessary. Know location and use of fire extinguishers.
- Demonstrate knowledge of EEO policy, Fair Employment Practices and Fair Labor Standards Act. Promote a harassment-free work environment.
- Capable of performing all hourly functions and operating all equipment in the department.
- Carry out instructions through the function sheet (BEO), floor plan and supervisor directions. Also handle any pop-up needs from guests or Catering Department.
- Assist in meeting room set up, tear down and refreshing according to function sheets.
- Capable of using industrial equipment such as large vacuums or buffers.
- Notify Banquet Manager of guest complaints or dissatisfaction.
- Maintain a clean and orderly work area in accordance with hotel standards including storerooms, back hallways, service landings, dock area, foyer areas, etc.
- Ensure that a high level of sanitation and cleanliness is maintained before during and after each shift.
- Inform Banquet Manager of any maintenance issues and complete work orders as needed.
- Ensure that all equipment is properly maintained and secured.
- Check electrical hook-ups for proper working order and tape down all exposed cords for equipment in use.
- Ensure security and confidentiality of guest and hotel information and materials.
- Respond to all pages and radio calls immediately.
- Notify manager/AYS of maintenance issues.
- Attend work on time as scheduled and adhere to attendance policy.
- Participate in daily preshift.
- Practice safety standards at all times and keep the property safe for guests and fellow associates. Use wet floor signs as required. Use personal protective equipment.
- Communicate properly and effectively with the guest, associates and managers. Effectively respond to guest complaints. Promote teamwork and associate morale.
- Maintain knowledge of hotel property, hotel staff, hotel services, hotel service hours of operation and hotel surroundings (i.e. mall, restaurants).
- Follow proper key control procedures.
Other Information
COMPETENCIES
- Job Knowledge
- Flexibility/Adaptability
- Quality of Work
- Perseverance
- Quantity of Work
- Organization Skills
- Guest Focus/Customer Service
- Effort
- Reliability/Dependability
- Judgment/Problem Solving
- Motivation/Initiative
- Cooperation/Teamwork
SKILLS
- Must pass certification quiz/test for position. TIPS Certification.
- Have a thorough knowledge of emergency procedures.
- Complete Chemical Training and Blood borne Pathogen Training.
EDUCATION/EXPERIENCE
- None required.
Location Code: 2558
