What are the responsibilities and job description for the Banquet Set Up Supervisor position at White Lodging?
Summary:
The Banquet Set Up Supervisor oversees the Banquet Housepersons to ensure that all functions are set up and broken down in a timely and efficient manner.
Responsibilities
COMPETENCIES
The Banquet Set Up Supervisor oversees the Banquet Housepersons to ensure that all functions are set up and broken down in a timely and efficient manner.
Responsibilities
- Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations. Know and live the mission and the White Lodging/brand basics.
- Supervise staff including Banquet Housepersons. Oversee staffing levels and make adjustments to ensure service levels are met within labor model.
- Assign specific duties to staff for efficient operation of restaurant.
- Oversee department in absence of Department Manager.
- Schedule, order and complete inventory.
- Ensure that all associates have proper supplies, equipment and uniform.
- Ensure that all associates are following their schedule and taking their breaks.
- Capable of performing all hourly functions and operating all equipment in department.
- Assist in training new associates and cross-training existing associates according to the Certification Program.
- Assist in interviewing and hiring new associates for the department.
- Communicate performance standards to departmental associates and make recommendations to manager in accordance with progressive discipline policy.
- Train associates on safety standards and enforce those standards on a consistent basis. Identify associates engaging in unsafe behaviors and retrain them appropriately.
- Complete accident investigations and take steps to prevent future accidents. Follow up with injured associates. Know location and use of fire extinguishers. Use wet floor signs as needed.
- Promote teamwork and associate morale.
- Treat people with respect and promote a positive team spirit.
- Recognize associate successes via the WLS Recognition Program.
- Resolve routine associate issues as needed and bring issues to the attention of the Department Manager and Human Resources as necessary.
- Resolve guest complaints/issues.
- Conduct daily preshift meeting. Perform uniform inspection prior to opening shift and make necessary corrections immediately.
- Represent department at staff meetings as required.
- Have a thorough knowledge of emergency procedures and ensure staff responds appropriately in the event of an emergency. Assist Emergency Response Team as necessary. Know location and use of fire extinguishers.
- Demonstrate knowledge of EEO policy, Fair Employment Practices and Fair Labor Standards Act. Promote a harassment-free work environment.
- Capable of performing all hourly functions and operating all equipment in the department.
- Carry out instructions through the function sheet (BEO), floor plan and supervisor directions. Also handle any pop-up needs from guests or Catering Department.
- Assist in meeting room set up, tear down and refreshing according to function sheets.
- Capable of using industrial equipment such as large vacuums or buffers.
- Notify Banquet Manager of guest complaints or dissatisfaction.
- Maintain a clean and orderly work area in accordance with hotel standards including storerooms, back hallways, service landings, dock area, foyer areas, etc.
- Ensure that a high level of sanitation and cleanliness is maintained before during and after each shift.
- Inform Banquet Manager of any maintenance issues and complete work orders as needed.
- Ensure that all equipment is properly maintained and secured.
- Check electrical hook-ups for proper working order and tape down all exposed cords for equipment in use.
- Ensure security and confidentiality of guest and hotel information and materials.
- Respond to all pages and radio calls immediately.
- Notify manager/AYS of maintenance issues.
- Attend work on time as scheduled and adhere to attendance policy.
- Participate in daily preshift.
- Practice safety standards at all times and keep the property safe for guests and fellow associates. Use wet floor signs as required. Use personal protective equipment.
- Communicate properly and effectively with the guest, associates and managers. Effectively respond to guest complaints. Promote teamwork and associate morale.
- Maintain knowledge of hotel property, hotel staff, hotel services, hotel service hours of operation and hotel surroundings (i.e. mall, restaurants).
- Follow proper key control procedures.
COMPETENCIES
- Job Knowledge
- Flexibility/Adaptability
- Quality of Work
- Perseverance
- Quantity of Work
- Organization Skills
- Guest Focus/Customer Service
- Effort
- Reliability/Dependability
- Judgment/Problem Solving
- Motivation/Initiative
- Cooperation/Teamwork
- Must pass certification quiz/test for position. TIPS Certification.
- Have a thorough knowledge of emergency procedures.
- Complete Chemical Training and Blood borne Pathogen Training.
- None required.
