What are the responsibilities and job description for the Spa Curator position at White Lodging?
Summary:
This position is responsible for maximizing the revenue of the spa through effective scheduling, yield management and driving retail sales. As the first point of contact for the spa, this role focuses on the first and last interaction with the guests to ensure all identified guest satisfaction touch points are achieved and superior satisfaction from our guests is attained.
Responsibilities
COMPETENCIES
This position is responsible for maximizing the revenue of the spa through effective scheduling, yield management and driving retail sales. As the first point of contact for the spa, this role focuses on the first and last interaction with the guests to ensure all identified guest satisfaction touch points are achieved and superior satisfaction from our guests is attained.
Responsibilities
- Adheres to policies, and delivers all responsibilities in accordance with Spa by JW brand standards.
- Submits all paperwork and financial reporting, in accordance to White Lodging standards.
- Develops and maintains accurate department maintenance procedures and checklists through routine preventative maintenance and repair.
- Maintains a monthly inventory of supplies and/or products, when applicable.
- Is knowledgeable about the Spa, its amenities, the hotel and Austin in order to effectively communicate with guests.
- Makes and oversees Cabana reservations maximizing sales opportunities.
- Greets each and every guest with a smile, using direct eye contact and JW’s 15/5 rule.
- Goes the extra mile for guests by offering to make reservations, find directions, and gather hotel information.
- Uses time efficiently throughout shift by checking equipment, locker rooms, gift shop stocks, inventory, etc. Ensures there is adequate coverage when it is necessary to leave the Spa area.
- Helps ensure the Spa is only accessed by actual guests, and that it is safe and secure at all times.
- Informs co-worker(s) of pertinent information at the end of the shift. Maintains and updates staff communication book.
- Makes reservations for spa services and ensures that information is accurate and communicated timely to all stakeholders.
- Receives payments for treatment, goods and services and properly accounts for the money. Reconciles daily sales, deposits and receipts, if applicable.
- Assists staff with lifting, storing and movement of furniture and products to maintain the facility and prepare for special events.
- Communicates with all guests in a warm, friendly, courteous and professional manner.
- Helps to monitor and maintain an accurate count of inventory (robes, foot wear, towels etc.) and ensure there is stock on hand for guests entering the Spa.
COMPETENCIES
- Intelligence
- Experience
- Integrity
- Resourcefulness
- Organization/Planning
- Excellence
- Adaptability
- First Impression
- Listening
- Customer Focus
- Team Player
- Communication - Oral
- Energy
- Customer service experience; preferably in Spa environment
- Previous cash handling experience
- Excellence in communication
- Customer service skills and work ethic
- Professional manner
- Discretion and appearance
- Excellent verbal and written skills with strong telephone etiquette
- Energetic
- Enthusiastic and motivational
- Strong team player
- High School Diploma or equivalent, previous cash handling experience
- Spa Curators must interact with guests throughout their shift, therefore communication skills are required including speaking, listening and writing. Additionally, significant standing is required for extended periods of time (up to 7-8 hours).
- Additionally, this position requires bending, lifting, stooping, squatting, reaching, overhead lifting, pushing, and pulling of up to 25 lbs. on a regular basis.
