ADRC Navigator

Hilltop's mission is to create connection to build a community where everyone belongs. We value Relationship, Integrity, Courage, Inclusivity, Growth, and Fun.

Who We Are: At Hilltop Community Resources, we are more than a multi-faceted non-profit organization that serves our community. We’re a large and vibrant collection of creative and driven individuals that each play a unique and important part in what we do every day. Headquartered in beautiful Western Colorado, Hilltop is invested in the betterment of where we live, work and play. For 75 years, Hilltop has provided resources and support for a wide range of people of all ages, stages and walks of life. Our approach is rooted in our values that we weave into everything we do. We care about people and prioritize a healthy and happy workplace culture.

The Part You’ll Play: Working at Hilltop is a fantastic opportunity with lots of chances for growth, connection and team building. Hilltop values the employee experience and promotes a culture of purpose and belonging for every employee. We believe work can be fulfilling and fun. This role is no exception. An overview of this position entails…The ADRC Navigator is responsible for case management services, option counseling, and assisting individuals with financial applications under the Aging and Disability Resources for Colorado (ADRC). This role supports elderly and disabled adults accessing appropriate long-term care programs and services, providing outreach, and collaborating with community agencies.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Manage a caseload of 30 clients. Provide intake and referral services via phone and in person.
2. Interview the client and his/her family, other caregivers, and collateral entities to complete
assessments for long-term care or services, evaluation of physical and mental health, competency,
living environment, activities of daily living, support system, finances; discuss service options and
make referrals to community resources.
3. Develop a service plan based on evaluation of the client’s current support system and functional
assessment to determine client needs, availability of service providers, and use of intervention
tools to assist the client and/or client support system when appropriate.
4. Assists with filling out applications for specific, needed programs. Follows up with clients as
necessary to ensure service connections and delivery.
5. Participate in interdisciplinary team meetings regarding client care, advocacy, and services
coordination; attend conferences, workshops, and state training sessions regarding case
management, chronic disease, and other disabled and elderly population issues.
6. Collaboration with community partners is required for the ongoing success of the ADRC/Home
Connections program. Collaborate with the Area Agency on Aging Director, Western CO 2-1-1 staff,
and other community partners to leverage and pool resources to address unmet client needs.
7. Maintain accurate and timely records in the State’s database (SUDS), including assessments, care
plans, and other relevant documents. Manage other pertinent documents including release of
information forms, status reports, etc.
8. Responsible for answering the ADRC main line Monday through Friday. Assess callers’ needs and
provide appropriate referrals to community resources.
9. Offer person-centered counseling to individuals with physical, mental, and cognitive disabilities to
help individuals understand the benefits and limitations of long-term services and support options;
connect individuals to services and act as a liaison with service agencies.
10. Fiscally responsible for services approved and provided under the voucher services and Home
Connections program, including credit card purchases, submitting check requests, completing
appropriate coding and financial steps required for providers to be paid, and communicating with
providers about approved services.

11. Responsible for assisting clients with SAMS (Senior Assistance for Materials and Services)
applications. SAMS is a once-a-year financial assistance available to provide a service or good that
supports continuing independence.
12. Responsible for gathering all necessary information to present SAMS requests to review
committee. Completes purchases or payment requests and follow up with clients to close files
upon service completion.

More Specifically, In This Role We Request: This position requires some specific skills that we hope you can bring.  

EDUCATION & EXPERIENCE

• Bachelor’s degree in behavioral science, human services, or a related field, OR four years of relevant
case management experience.
• Equivalent combinations of education and experience may be considered.

CERTIFICATES, LICENSES & REGISTRATIONS

• Valid Colorado Driver’s License

Now Tell Us About You: Here’s your chance to shine! Hilltop recognizes the unique experiences, and skill sets every individual brings to the table. We know the journey is different for everyone. Please apply to share your background, education, previous experience or special qualities you can bring to this role. This position will stop accepting applications on 03/12/2025.

Are you interested in the opportunity, but don't quite meet all the requirements? Please apply, we are open to an apprenticeship to help you gain the skills necessary for the role! 

Before you join the Hilltopper Community: Connections come with care! Before you join our team, you will be required to go through some background checks and health clearances to ensure the safety and wellbeing of everyone in our community.

CLEARANCES & HEALTH REQUIREMENTS
The following background checks are conducted by Hilltop Community Resources:

• Hilltop Criminal Background Check

• Sex Offender Registry

• Driving Record

• Colorado Adult Protective Services Background Check (CAPS)

• Department of Health and Human Services Office of Inspector General (OIG) Exclusion List

• Non-Facility Fingerprint Card

• Non-Facility TRAILS (Child Abuse Registry)

• Influenza Vaccination (recommended)

• Any other required vaccination

Perks and Benefits to Sweeten the Pot:

• Competitive Pay and Benefits
• The starting wage range for this role is $20.00 to $21.00 per hour.
• Check out our full benefits package here:   https://www.htop.org/wp-content/uploads/sites/87/2023/07/FINAL-Benefit-Guide-2023-2024-2.pdf
• Part-time and full-time schedules that can fit your needs.
• The schedule for this specific position is full-time schedule of Monday - Friday 8:00am - 5:00pm.
• Professional and personal development opportunities for all employees
• A supportive and inclusive work environment

Salary : $20 - $21