What are the responsibilities and job description for the Hospice Intake Coordinator position at White Orchid Hospice?
Job Summary
The Hospice Intake Coordinator is primarily responsible for answering all inquiries and following up in a timely manner. Must have excellent customer service skills, be a team player, and use proper phone etiquette at all times. Responsible for taking control of every inquiry and scheduling care plan visits for patients across the life span in accordance with the department and agency expectations.
Responsibilities
- Maintains professional relationships with referral sources (hospitals, skilled nursing, assisted living facilities, physician associations and independent medical clinics/offices) and meets the needs of every customer.
- Explain hospice benefits and services to patients and families as needed.
- Process new referrals by telephone, email, fax, and web-based portals.
- Document all inquiries in patient database.
- Schedule all care plan visits and record in scheduler.
- Acquire all H&P and data material on admission referrals and record information accurately.
- Contact physicians, patients, families, and case managers to schedule an admission presentation.
- Verify Medicare and Medicaid hospice benefits.
- Schedule and convey necessary information to admissions nurses, SW’s, and managers.
- Responsible for daily routine follow on pending charts.
- Portray self-confidence with the agency’s reputation and translates this image into a trusting relationship both with patients/families and customers.
- Assist with implementation and coordination of services for patients discharging from facility to begin service with The Elizabeth Hospice.
- Other job duties and special projects as assigned.
We are looking for an enthusiastic individual who is dedicated to providing high-quality service to our patients while contributing positively to our team environment.
Job Type: Full-time
Pay: $12.00 - $15.00 per hour
Expected hours: 30 – 45 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Medical Specialty:
- Hospice & Palliative Medicine
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Intake: 1 year (Required)
- Hospice: 1 year (Preferred)
Ability to Relocate:
- Corpus Christi, TX 78401: Relocate before starting work (Required)
Work Location: In person
Salary : $12 - $15