Position Summary                                                                                                                                                                             

• The MLW Technician II obtains blood specimens from patients for laboratory analysis, observing protocols and methods established by The Department of Laboratories. The MLW Technician II unpacks, registers and receives specimens, preparing them for processing, while locating and correcting any discrepancies, and ensuring that specimens are preserved properly before forwarding them to the appropriate laboratory section. Performs customer service related duties as assigned.

 Essential Functions and Responsibilities Includes the Following:                                                                                                                                                                             

• Understands and adheres to the WPH Performance Standards, Policies and Behaviors.
• Ability to obtain blood specimens using varied technique on all age groups (where applicable)
• Responsible to remove specimens from transport bags, verifies proper identifiers on all requisitions; and promptly follows-up on discrepancies or omissions on paperwork or specimens
• Responsible for entering ordered tests from outreach requisition into HIS to ensure that the ancillary laboratory departments receive appropriate testing orders; prioritize workload to ensure the timely processing of all specimens
• Responsible for labeling and dissemination of specimen to the proper laboratory department
• Demonstrate knowledge and use of client specific registration and accessioning procedures
• Responsible for answering all incoming outreach telephone calls and responding in order to resolve call in an accurate, efficient and timely manner
• Responsible for faxing laboratory results to physician offices as requested
• To ensure seamless communication between shifts, responsible for documentation of all outreach issues in the HIS for follow-up and resolution the next business day
• Review of the “Specimen Master Log” to ensure accuracy in the accessioning process
• Responsible for compiling all necessary supplies for outreach clients and documenting quantities in the HIS prior to delivery
• Completes ICD-10 diagnosis coding for all MLW outreach accounts by entering the appropriate code into the HIS; contact and follow-up with physician offices for diagnosis and/or ICD-10 codes if not provided on the submitted requisition.
• Responsible for scanning all coded requisitions into the ELR of the HIS
• Responsible for STAT specimen pick-up at local physician office practices, as well as, dispatching contracted courier service
• Responsible sorting, compiling and delivery of laboratory reports to local physician office practices
• Demonstrates knowledge of department and hospital policies and procedures and their execution
• Completes job specific competency requirements
• Maintains a clean and organized work area - Demonstrate ability to maintain a safe environment and use universal precaution
• Maintain supplies in a neat and orderly manner
• Ensures all client inquiries are responded to in a timely manner
• Performs other duties as assigned.

 Education & Experience Requirements