What are the responsibilities and job description for the Chief of Staff position at White Rock Medical Center?

Job Description

Description :

White Rock Medical Center is a community-based hospital located near the historic White Rock Lake community, that serves the Dallas, Garland, Mesquite and surrounding areas. We specialize in a wide range of services including comprehensive medical / surgical care, bariatric, cardiology, outpatient and emergency medicine.

Our mission is to deliver exceptional healthcare with compassion and excellence.

White Rock Medical Center is seeking compassionate, care-minded individuals to join our company and make a difference. As a member of the White Rock Medical Center team, you can advance your skills while working in a supportive and patient focused environment.

Apply today!

Why join White Rock Medical Center?

Competitive salary and benefits

Employee programs and events.

Paid Time Off and 7 Company Holidays.

Employer paid life insurance.

Additional voluntary benefits such as STD, LTD, etc.

Job Summary

As the Chief of Staff at White Rock Medical Center (WRMC), you will report directly to the CEO and COO, playing a key role in supporting and enhancing hospital operations. This position is pivotal in streamlining communication, executing strategic initiatives, and ensuring operational alignment across critical areas such as Finance, Marketing, Revenue Cycle Management (RCM), and Operations. By serving as a strategic advisor and project leader, you will help shape the organization’s success and optimize efficiency while maintaining the hospital’s commitment to excellence in healthcare delivery.

Essential Functions

Partner with the CEO and COO to develop, prioritize, and implement strategic initiatives that align with WRMC’s mission and goals.
Provide strategic counsel and act as a thought partner for executive leadership.
Collaborate with the Finance team to monitor budgets, ensure financial accountability, and implement cost-saving measures.
Support revenue cycle optimization by addressing inefficiencies in billing, collections, and reimbursement processes.
Work with the Marketing team to develop and execute campaigns that enhance WRMC’s public image and promote its services.
Ensure marketing strategies are aligned with operational priorities and community needs.
Lead initiatives to streamline processes, reduce operational inefficiencies, and enhance patient care delivery.
Oversee cross-departmental projects, ensuring timely completion and measurable outcomes.
Manage critical projects as directed by the CEO and COO, facilitating cross-functional collaboration and accountability.
Act as a liaison between the leadership team and other departments to drive organizational alignment.
Serve as a central point of contact for executive leadership, ensuring seamless communication across the organization.
Represent the CEO and COO in meetings, presentations, and decision-making processes when needed.

Behavioral Standards

Treats everyone with respect, courtesy, and professionalism.

Displays a positive attitude and demonstrates strong problem-solving abilities.

Responds promptly to requests and handles questions and complaints with diligence.

Acts ethically and maintains confidentiality

Communication / Knowledge

Wears nametag properly; follows dress code policy; answers phone correctly and promptly; is prepared for meetings; meets deadlines; does not participate in gossip; acts ethically and treats others with respect; respects customer’s and co-worker’s time; establishes and maintains effective relationships with customers and co-workers.

Requirements : Experience

2–5 years of experience in management consulting (e.g., McKinsey, BCG, Bain), investment banking, venture capital, private equity, or a high growth startup is highly desirable.

Experience in operations, strategy, or cross-functional project management within a startup, scale-up, or high-growth environment.

Proven track record of successfully driving key initiatives and delivering measurable results in a fast-paced setting.

Education

Bachelor’s degree in business, Economics, Finance, Engineering, or a related field; an MBA or advanced degree is preferred.

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