What are the responsibilities and job description for the Customer Service position at White’s Energy Services LLC?
Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. This role is essential in providing exceptional customer support and ensuring a positive experience for our clients. The ideal candidate will possess strong communication skills, a friendly demeanor, and the ability to analyze customer needs effectively.
Responsibilities
- Respond to customer inquiries via phone, email, or chat in a professional and courteous manner.
- Provide accurate information regarding products and services while addressing customer concerns.
- Handle cash transactions with precision and maintain accurate cash handling procedures.
- Perform data entry tasks efficiently to update customer records and track interactions.
- Utilize effective phone etiquette to enhance customer satisfaction during calls.
- Collaborate with team members to resolve complex issues and improve service delivery.
- Analyze customer feedback to identify areas for improvement and implement solutions.
- Assist in maintaining an organized office environment that supports operational efficiency.
- Support multilingual customers by providing assistance in their preferred language when applicable.
Qualifications
- Previous experience in a customer service role, preferably in a call center or office environment.
- Strong verbal and written communication skills in English; multilingual abilities are a plus.
- Proficiency in cash handling and basic accounting practices is preferred.
- Excellent data entry skills with attention to detail and accuracy.
- Ability to analyze situations quickly and make sound decisions based on available information.
- Demonstrated ability to provide outstanding customer support while managing multiple tasks simultaneously.
- A positive attitude, strong work ethic, and willingness to learn new skills are essential for success in this role.
Join our team today and contribute to creating memorable experiences for our customers!
Job Type: Full-time
Pay: $16.17 - $18.89 per hour
Benefits:
- 401(k)
- Health insurance
- Parental leave
- Professional development assistance
- Vision insurance
Shift:
- 4 hour shift
- 8 hour shift
- Day shift
Ability to Commute:
- Oklahoma City, OK 73116 (Preferred)
Ability to Relocate:
- Oklahoma City, OK 73116: Relocate before starting work (Required)
Work Location: In person
Salary : $16 - $19
