Desktop Support Technician

Our client is looking to hire a Desktop Support Technician who can report to the office 5 days a week and will function as IT support for the office. The schedule for this position is 8:30am to 5pm, no OT or weekend hours expected. This is a true temp to perm position - Will probably convert around the 90 day mark.

Job Function

• Internal deskside support
• In-office hardware set up
• Conference room support, and the
• Supporting of up to 230 internal employees.
• They will be answering via walk up support, email, and the SysAid ticketing queue.
  
  
  

Job Requirements

• Microsoft Intune is a must. It's how all devices are connected. Also use Autopilot, so knowledge there would be a plus. Teams a plus (anything microsoft).
• 5 years of experience in an IT support or desktop support role
• 5 years of experience with Tier 2 troubleshooting
• Cisco Webex, Teams, Zoom
• Microsoft Office products
• Microsoft Intune
• Mobile Device Management
• 5 years of experience with any ticketing system
• Lockton uses Sys-Aid
• Remedy, Jira, ServiceNow are suitable alternatives
• 3-5 years of experience with deskside support
• Hardware setup, conference room set up, monitor/desk set up
• Previous Audio/Visual technician experience
• Proficient in Microsoft Office
  
  

Disclosure: The hourly rates and/or salaries listed may or may not reflect total compensation packages including bonus and fringe benefits, etc., nor are the advertisement(s) posted a guarantee of a certain compensation package for a position or bona fide offer of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

ITSIT

35237