What are the responsibilities and job description for the Engineering Support and Infrastructure Manager Remote position at Whitecollars?
We are seeking a highly experienced Engineering Support and Infrastructure Manager to enhance our software engineering capabilities by managing infrastructure security compliance and operational needs. This role will ensure our engineering and product teams can focus on core development while maintaining a secure and efficient infrastructure.
As a key member of our team you will integrate crossfunctional responsibilities across Product Software Engineering Customer Success and IT. This position reports to the Head of Engineering and will evolve into a leadership role coaching engineering teams and leading an internal or outsourced team.
Key Responsibilities :
Lead infrastructure initiatives across the company including AWS management GitLab administration and information management systems.
Manage corporate IT operations such as Google account administration onboarding / training software licensing and purchasing.
Own and manage security initiatives ensuring SOC2 compliance security controls and penetration testing.
Guide engineering teams in adopting DevOps practices improving CI / CD pipelines and SCM activities.
Act as the primary contact for US time zone Support Engineering activities working closely with Customer Success and Product Development to resolve infrastructurerelated issues.
Coach the engineering team on best practices in infrastructure security and operational tooling.
Qualifications :
Infrastructure Management (Critical)
Extensive experience managing infrastructure and IT needs across diverse environments ensuring scalability and performance.
Ability to develop and maintain policies for secure scalable infrastructure.
DevSecOps Practices (Critical)
Integrate security practices into infrastructure and operations.
Oversee penetration testing and compliance enforcement.
Ensure a secure infrastructure through multilayered testing and CI / CD tools.
Support Engineering (Critical)
Bridge Customer Success and Product Development to resolve complex infrastructurelevel issues.
Read and understand existing code and algorithms to support incident resolution.
Maintain a strong user focus to ensure an optimal customer experience.
ProblemSolving & Innovation (Critical)
Analyze complex technical problems identify root causes and propose innovative solutions.
Strong analytical and critical thinking to break down intricate issues into manageable parts.
Software Development & Agile Practices (Core)
Guide teams in DevOps practices CI / CD and SCM activities.
Contribute to product vision strategy and roadmap.
Proficient in agile methodologies and collaborative autonomy to deliver value consistently.
Leadership & Growth Potential (Core)
Proven ability to mentor and scale teams supporting infrastructure tooling and operational excellence.
Experience leading specialized teams to support strategic decisions.
User & Commercial Focus (Beneficial)
Strong understanding of the user needs to ensure that engineering efforts align with business goals.
Communicate technical insights effectively to nontechnical stakeholders.
Personal Behavioral Competencies :
Initiative & Drive : Selfstarter who takes ownership and sees tasks through to completion.
Objectivity & Adaptability : Ability to assess problems based on actual conditions and adjust to changing situations.
Critical Thinking : Evaluate situations from multiple perspectives to determine the best solution.
Empathy & Humility : Values diverse perspectives listens to feedback and adapts behaviors accordingly.
Curiosity & Learning : A strong desire to continuously improve and expand knowledge.
Communication : Excellent ability to convey complex ideas clearly and work effectively across diverse teams.
Additional Information :
Why Join Us
Impactful Work : Play a key role in shaping the future of zeroemission transport and EV infrastructure .
Career Growth : Work on largescale projects with global fleet operators opening up leadership opportunities .
CuttingEdge Technology : Work with advanced charge management platforms grid integration solutions and industrial automation systems .
Collaborative Culture : Join a team of passionate engineers and industry experts solving complex challenges.
- Remote & Flexible Work : Enjoy a mix of onsite and remote work flexibility while delivering critical projects.
Keywords
Electrical Engineer Control Systems Engineer Telecommunications Engineer Commissioning EV Charging Industrial Automation Testing & Integration Charge Management System (CMS) EVSE Power Distribution SCADA Energy Management
Remote Work : Employment Type :
Fulltime
Key Skills
Active Directory,VMware,Cloud,Windows,Infrastructure,Linux,Troubleshoot,Desktop,PC,Backup,laptops,Problem Resolution,Setup,hardware,Technical Support
Vacancy : 1
