What are the responsibilities and job description for the Field Service Manager position at Whitecollars?
Company Description
Our client is a leading emergency response and restoration company that is recognised for its dedication to helping families and businesses recover from the aftermath of disasters. Specialised teams have supported communities nationwide during significant hurricanes, wildfires, freezes, and mould outbreaks. With a strong focus on restoring normalcy, the organisation delivers premier emergency remediation and restoration services.
Job Description
Position Overview:
The field service manager will oversee operations, manage a skilled team, and ensure the branch's success in providing rapid and effective emergency response and restoration services. This role offers an opportunity to make a meaningful impact on those affected by crises.
Key Responsibilities:
- Ensure efficient and effective project execution to meet or exceed service standards and deadlines, with a focus on quality.
- Build and maintain strong client relationships to ensure their needs are met and expectations exceeded.
- Ensure adherence to regulations and safety standards while fostering a culture of safety and compliance.
- Implement performance indicators and metrics to monitor and improve project performance through data-driven decisions.
- Represent the organisation at community events and initiatives to enhance its reputation and presence.
- Identify opportunities for process improvement and innovation, leading initiatives to enhance efficiency and service quality.
Qualifications
- Five or more years of experience in emergency response, disaster recovery, or service industries is essential.
- Strong leadership and team management skills are required.
- Exceptional communication and interpersonal skills are necessary for building and maintaining client relationships.
- Knowledge of relevant regulations and safety standards is expected.
- Problem-solving and decision-making abilities should be demonstrated.
- Proficiency in Microsoft Office and other relevant software is required.
- Availability for on-call duties is needed.
Physical and Operational Requirements:
- The ability to stand, bend, kneel, reach, stoop, and occasionally lift and carry up to 50 lbs is necessary.
- Frequent stationary positions and constant computer operation are expected.
- Communication skills are required across various distances and formats.
- A valid driver's licence is necessary.
Additional Information
What Is Offered:
- A competitive base salary ranging from $80K-$90K, with a bonus structure linked to profitability, customer satisfaction, and employee satisfaction, providing on-target earnings exceeding $100K.
- Access to a company vehicle for business purposes.
- A comprehensive benefits package, including health, dental, and vision coverage.
- Opportunities for career advancement within a rapidly expanding organisation.
- The chance to make a significant difference in the lives of those impacted by disasters.
- A collaborative and supportive team environment.
Salary : $80,000 - $90,000
