Front Desk Receptionist

Job Title: Outdoor Tour Company Receptionist

Start Date: May 1st

Responsibilities:

Customer Service:

• Greet customers in person and over the phone with a friendly and professional attitude.
• Answer inquiries about the company's outdoor tour packages, locations, pricing, availability, and special requirements.
• Provide information about safety guidelines, packing lists, and what to expect on outdoor tours.

Booking and Reservations:

• Process reservations for tours, activities, and transportation using booking systems.
• Confirm customer bookings, including dates, times, and special requests.
• Manage cancellations, reschedules, and refund requests in accordance with company policies.

Administrative Support:

• Manage customer files and records, ensuring they are accurate and up-to-date.
• Process payments (e.g., credit card, online payment systems) and issue receipts or invoices.
• Prepare tour guides and other staff with relevant customer information for upcoming tours.

Coordination with Tour Guides:

• Communicate with tour guides about customer details, such as group size, special needs, or preferences.
• Ensure that guides are well-prepared with equipment and itineraries for each tour.

Providing Information:

• Offer recommendations on local outdoor attractions, activities, and logistics.
• Assist customers with any pre-trip preparation and provide information on weather conditions, gear requirements, and safety protocols.

Problem-Solving:

• Address any customer complaints, cancellations, or issues with tours, ensuring resolution in a professional manner.
• Troubleshoot problems related to equipment, booking errors, or customer concerns.

Promotional Activities:

• Promote the company’s outdoor tour packages, upsell additional tours, and highlight seasonal or special offers.
• Maintain promotional materials like brochures, flyers, and website content related to the tours.

Maintaining Clean and Organized Reception Area:

• Keep the reception area clean, welcoming, and well-stocked with relevant brochures, maps, and company materials.
• Ensure that all necessary forms (e.g., waivers, release forms) are ready for customers to sign before their tours.

Record Keeping and Reporting:

• Maintain accurate records of bookings, customer feedback, and financial transactions.
• Assist in generating reports on bookings, revenues, or customer preferences when needed.

Skills and Qualifications:

• Customer Service Skills: Friendly, approachable, and able to handle customer inquiries and issues professionally.
• Organizational Skills: Ability to manage multiple tasks, bookings, and customers at once.
• Attention to Detail: Ensuring that bookings, special requests, and paperwork are accurate and complete.
• Communication: Clear and effective communication with customers, guides, and other staff members.
• Basic Computer Skills: Experience with booking software, Microsoft Office, or similar tools.
• Sales Ability: Upselling additional tours or services when appropriate.
• Knowledge of Outdoor Activities: Familiarity with outdoor tours (e.g., hiking, rafting, camping) to answer specific customer questions.
• Problem-Solving Skills: Ability to handle customer complaints and resolve issues in a calm and efficient manner.

Physical Demands:

• Active Environment: The receptionist may need to be on their feet for long periods, especially during busy seasons.
• Occasional Outdoor Tasks: Some tour companies may require receptionists to assist with coordinating equipment or customers during outdoor activities.

Education and Experience:

• Education: A high school diploma or equivalent is required.

Experience: Previous experience in customer service or in the outdoor tourism industry is preferred.

Job Types: Full-time, Part-time, Temporary

Pay: $18.00 - $20.00 per hour

Expected hours: No more than 40 per week

Benefits:

• Employee discount

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Weekends as needed

Ability to Commute:

• Whitefish, MT 59937 (Required)

Ability to Relocate:

• Whitefish, MT 59937: Relocate before starting work (Required)

Work Location: In person

Salary : $18 - $20