Senior Account Manager

Company Description

WhizAI is the first and only purpose-built cognitive insights platform for life sciences, empowering users to get answers to their business questions by simply asking via voice or text on web and mobile. WhizAI is pre-trained on life sciences data and business terminologies, enabling it to answer even the most complex questions from billions of records in seconds. Fast, easy, and scalable, WhizAI is the trusted partner of choice at the top global life sciences companies. Asked. Answered. Instantly.

We are on a mission to make enterprise analytics as easy and delightful as using your favorite app. The days of tedious dashboards, long training hours, and complex analytics software are over. Our platform is disrupting the $190B analytics market industry by making it 100X faster and easier for all business users to simply talk to their data and get insights, based on the innovations in NLP, AI, ML and enterprise software. We are the future of business intelligence and if you too want to put innovation and user experience for business users above all else, this role is for you. 

Job Description

We are looking for a passionate and solution-oriented Senior Account Manager to be responsible for multiple client accounts and who can:

• Independently assess current business processes, identify capability gaps, gain business-IT alignment, develop future state strategy & solution vision
• Apply advanced analytics and data management knowledge to provide insights for clients’ critical business decisions like identification of key performance indicators and align with business strategy
• Serve as a liaison between business and technical client teams in driving business case development; user needs assessment workshops, technical solution vision, and roadmap development
• Lead the program management workstream and development of integrated project plan; manage client expectations by driving communications; proactively identify project risks and mitigation strategies
• Manage and advise the need assessment and requirement gathering process by meeting with stakeholders to define the business and functional requirements following user-centric design best practices
• Drive adoption and change management activities during inception, UAT, and post-implementation phases
• Oversee and guide the development of project outputs such as business case development, solution vision and design, user requirements, solution mock-up, prototypes, and technical architecture
• Advice on critical business process enhancements based on experience/best practices, business knowledge, and gaps in current vs. future state
• Coach the cross-functional project team on the business perspective and data domain to inform project decisions
• Coach and mentor teams, conduct & develop training programs to contribute to capacity building and knowledge sharing in the assigned capabilities area

Qualifications

• 5 years of relevant consulting industry experience in life sciences
• Experience in IT implementation, deployment (with business/domain focus) data management, and program management
• Record of successful and continued business development
• Ability to communicate clearly and effectively in oral and written form
• Strong decision-making skills and the ability to influence others
• Experience in managing clients and project teams on technology and data management strategy
• Experience leading the delivery of one or multiple projects
• Experience working with front-end user reporting, back-end database management and ETL interfacing and pharmaceutical domain knowledge

Additional Skills:

• Ability to work within a virtual global team environment that contributes to the overall timely delivery of multiple projects
• Knowledge of current data modeling, and data warehouse concepts, issues, practices, methodologies, and trends in the business intelligence (BI) domain
• Experience in data warehousing, architectural design, dimensional modeling (star schema), ETL, and data migration
• Help with the selling processes like writing proposals and giving product demos
• Significant supervisory, coaching, and hands-on project management skills
• Deep understanding of data management best practices and data analytics
• Up to speed with the latest technologies in reporting, data warehousing, and data management; experience with conversational analytics products is a plus
• Deep understanding of client business concerns to lead translation into technical inputs and analytical outputs
• Proven relationship-building skills with clients and across functional areas
• Experience in deploying with NLP and AI analytics-based products/solutions
• Ability to distill complex concepts into easy-to-understand frameworks and presentations

Additional Information

Compensation:  
Competitive and commensurate with experience.  whiz.ai offers a base salary, a bonus plan, and equity.

Benefits:  
Health care and paid time off.