What are the responsibilities and job description for the Entry level Customer Support - Philadelphia, full-time, on-site position at WHIZZ?
Position: Customer Service Representative
Location: On site, NY
Are you ready to embark on a rewarding career with Whizz, a trailblazer in cutting-edge transportation solutions for delivery riders? We are currently seeking enthusiastic Customer Service Representatives to join our dynamic team. Your dedication will not only be rewarded with a competitive salary ranging from $17 to $20 per hour, but you'll also have the chance to earn performance-based quarterly bonuses. At Whizz, we value your commitment and offer a clear career path, with opportunities for salary growth and leadership roles. Take the leap and become a part of our success story!
Why Choose Whizz:
Competitive Salary: Earn between $17 - $20 per hour, based on your skills and experience.
Quarterly Bonuses: Be recognized and rewarded for your exceptional contributions every quarter.
Salary Growth Potential: Show your commitment and watch your salary grow.
Leadership Opportunities: Ambitious CSRs can step into a Team Lead role after just 6 months.
Responsibilities:
- Advise current and prospective customers.
- Communicate effectively with customers in person.
- Explain bike features and functions to customers.
- Assist customers in choosing a bicycle model, battery type, accessories and services.
- Manage customer onboarding and payments.
- Maintain document flow related to sales transactions.
- Working with current clients, including inspecting bikes and issuing fines.
- Managing client accounts and requests in the ERP system, specialized automation tools (such as chatbots), and other software and applications used by the company.
- Prepare and submit necessary reports related to sales, inventory, and store operations.
- Adhere to the organization of the store to maintain a welcoming environment.
- Track inventory levels and ensure accurate stock levels.
- Coordinate stock transfer and fulfillment as needed.
- Assist with store opening and store closing duties, as required.
- Perform general office and administrative tasks.
- Perform other duties as assigned by the direct supervisor to support store operations and ensure smooth workflow.
- Be flexible and available to work shifts across Monday through Sunday, as scheduled.
- Exceptional written and verbal communication skills.
- Ability to build rapport and effectively engage with diverse personalities.
- Proficiency in Microsoft Office and Google Sheets, with a strong command of productivity tools.
- Outstanding multitasking capabilities, ensuring efficiency in a dynamic environment.
- Flexibility and availability to work on both weekdays and weekends.
Paid Time Off: Recharge and relax with vacation, sick leave, and public holidays.
Training Provided: We believe in empowering you to reach new heights.
Commute on Us: Make your daily journey smoother and cost-effective.
401(k) Retirement Plan: Invest in your future.
Performance-Based Bonuses: Enjoy additional bonuses tied to your outstanding performance.
Flexible 8-hour Shifts: Balance work and life seamlessly.
Competitive Salary: $17 - $20 per hour.
Salary : $17 - $20
