What are the responsibilities and job description for the Сustomer Support Supervisor - Philadelphia, full-time, on-site position at WHIZZ?
Position: CSR Specialist/Receptionist Supervisor
Location: Philadelphia, PA (On-site)
WHIZZ is a leading provider of innovative transportation solutions for delivery riders. We are currently seeking a highly motivated and customer-focused CSR Specialist/Receptionist to join our team in our Philadelphia, PA store. As a CSR Specialist/Receptionist at WHIZZ, you will play a key role in providing exceptional customer service and ensuring smooth operations at the front desk.
Responsibilities:
- Supervise Front Desk Operations: Oversee the front desk staff to ensure that all visitors are welcomed and greeted in a professional and friendly manner.
- Welcome and Greet Visitors: Personally welcome and greet visitors while ensuring the team maintains a high standard of hospitality.
- Answer and Direct Phone Calls: Answer and direct phone calls with professionalism and courtesy, and train front desk staff on proper phone etiquette.
- Manage Front Desk Area: Ensure that the front desk area is well-maintained, neat, and organized, while supervising staff to maintain these standards.
- Assist Customers with Inquiries: Provide prompt and accurate information to customers and guide the front desk team in handling inquiries effectively.
- Handle Mail, Packages, and Deliveries: Oversee the handling of incoming and outgoing mail, packages, and deliveries, ensuring that all items are processed efficiently.
- Schedule and Coordinate Appointments: Manage the scheduling and coordination of appointments and meetings, delegating tasks to front desk staff as needed.
- Support Other Departments: Provide administrative support to other departments and supervise the allocation of tasks to ensure timely completion.
Requirements:
- Prior experience in a customer service or receptionist role
- Excellent verbal and written communication skills
- Strong organization and multitasking abilities
- Proficiency in Microsoft Office Suite
- Ability to work effectively in a fast-paced environment
- Professional and courteous demeanor
- Availability to work full-time on-site in Philadelphia, PA
Perks and Benefits:
Paid Time Off: Recharge and relax with vacation, sick leave, and public holidays.
Training Provided: We believe in empowering you to reach new heights.
Commute on Us: Make your daily journey smoother and cost-effective.
401(k) Retirement Plan: Invest in your future.
Performance-Based Bonuses: Enjoy additional bonuses tied to your outstanding performance.
Flexible 8-hour Shifts: Balance work and life seamlessly.
Ready to take the wheel of your career? Join us at Whizz and pedal towards success! Apply today.
