What are the responsibilities and job description for the IT Technical Specialist position at Whos Your Tech?
Key Responsibilities : Provide first-level technical support for hardware, software, and network issues.Respond to help desk tickets, phone calls, and emails from users experiencing technical difficulties.Diagnose and troubleshoot technical problems related to desktops, laptops, printers, and mobile devices.Assist in the setup, configuration, and maintenance of IT equipment and systems.Support users with operating systems, application software, and network connectivity issues.Escalate complex technical issues to higher-level IT staff or vendors when necessary.Maintain accurate records of support requests, actions taken, and resolutions.Assist in implementing IT policies and procedures related to system security, backups, and data management.Participate in basic IT projects, such as software deployments, system upgrades, or network maintenance.Receive mentorship and ongoing feedback to enhance technical knowledge and problem-solving abilities.Qualifications : Excellent communication and customer service-oriented skills are a must.CompTIA A certification or equivalent knowledge and skills are required.Basic understanding of networking concepts, hardware components, and operating systems (Windows, macOS, Linux).Strong problem-solving and troubleshooting skills.Ability to work both independently and as part of a team.Willingness to learn, take feedback, and grow in a mentoring environment.Have reliable transportation.Preferred : Internship or hands-on experience in a technical support role.Familiarity with help desk ticketing systems.Knowledge of Managed Service Provider (MSP) operations and tools.Benefits : Mileage ReimbursementCell Phone StipendAdditional benefits for Full-Time employmentOpportunities for professional development and growthSupportive and collaborative work environment
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