Remote Guest Services Coordinator

This is a remote position.

We're currently searching for a meticulous and customer-centric Remote Guest Services Coordinator to join our team. In this role, you'll manage room reservations and book accommodations for our clients. If you possess outstanding communication skills, a hospitable demeanor, and a passion for hospitality, we invite you to apply.

Responsibilities

• Manage hotel reservations, including handling inquiries, making bookings, and confirming room availability.
• Engage with guests through phone, email, and in-person interactions to assist with reservation inquiries, changes, and cancellations.
• Facilitate smooth check-in and check-out experiences for guests, addressing any special requests or concerns.
• Process reservations, collect payment information, and issue invoices or receipts as necessary.
• Promote additional services like room upgrades, dining options, and spa treatments to enhance the guest experience and increase revenue.
• Assist guests regarding general inquiries, directions, and information about local attractions and services.
• Address and resolve guest issues or concerns about reservations, billing, or service quality.
• Collaborate closely with vendors and suppliers.
  
  

Benefits

• Remote position with a flexible work environment.
• Business Opportunity
• Travel perks and discounts on personal and professional travel.
• 1099 Opportunity
• Free training and FAM Trips.
• Uncapped Commission Earnings
• Supportive team.
  
  

Qualifications

• Excellent communication and interpersonal skills with a friendly and courteous demeanor.
• Strong organizational and multitasking abilities.
• Attention to detail and accuracy.
• Ability to work independently and collaboratively.
• Thorough knowledge of travel destinations, attractions, and various travel products and services.
• Exceptional customer service and problem-solving abilities.
• Passion for travel and a desire to help others create memorable experiences.
• Must be 18 years or older and a US resident.
  
  

If you're ready to contribute to our team and assist in creating exceptional guest experiences, we encourage you to apply for this exciting opportunity.