What are the responsibilities and job description for the IT Helpdesk Specialist position at WI-TRONIX LLC?
Job Details
Description
PURPOSE OF THE POSITION
To provide general IT support to the Wi-Tronix organization in support of internal customers and indirectly in support of external customers
CORE FUNCTIONS OF THE POSITION
Helpdesk/User Support (75%)
- Use ticketing and other administrative systems to track, route, and redirect problems to correct resources through completion.
- Onboarding / Offboarding via AD, O365 and Intune (Provision and de-provision access with the correct security)
- Imaging using SCCM / Autopilot
- Support employee mobile phones and applications
- Support MFA and VPN’s
- Install, maintain, support, and upgrade desktops/laptops/Printers
- Troubleshooting Windows OS and application issues
Server and software setup and maintenance (15%)
- Patch windows systems and ancillary software as required
- On Call periodically
Special Projects (10%)
- Company meeting support (set up, technology facilitation)
- Other projects as assigned
Qualifications
POSITION QUALIFICATIONS
- BA or equivalent experience
- 2 years’ IT helpdesk/Desktop support experience
- 2 years’ of ticketing software experience
- 2 years' of Windows OS imaging, OS configuration and troubleshooting OS issues
- 2 years' of Microsoft Office products (O365) installation, configuration and troubleshooting
- 2 years supporting meetings and conference room connectivity devices
- 2 years of Active Directory experience creating, managing, and administering User, Computer, and security group accounts
- Microsoft O365 Administration experience preferred (Teams, Intune, OneDrive, Exchange, and user administration within the Azure)
- VMware experience preferred, Windows server experience preferred
PHYSICAL DEMANDS AND WORKING CONDITIONS
- Working conditions as found in a typical office location
- Ability to travel as needed
The anticipated salary range for this position is $54,800 to $69,900 annually. Final compensation will be based on experience, qualifications, and location.
Wi-Tronix is proud to be an Equal Opportunity, Affirmative Action, E-Verify, and Drug-Free Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law. If you need reasonable accommodation for any part of the application process due to disability, please inform us at michele.hughes@wi-tronix.com so that we can discuss the appropriate alternatives available. Wi-Tronix does not review unsolicited resumes from recruiters or search firms.
Salary : $54,800 - $69,900
