Guest Services Intern

Description

Status: Seasonal, Full time, Non-Exempt.

Responsibility: High level of supervision needed. Medium level of operational decision making.

Reports to: Guest Services Manager and/or Manger on Duty.

Supervises: N/A

Skill:

• Advanced Administrative Skills - Use of technology, verbal and written communication, business correspondence, organization, time management.
• Basic Management Skills – Decision-making, planning, problem-solving, communication, delegation, time management, organization, and interpersonal skills.
• Basic Supervisory Skills – Communication, leadership, conflict resolution, motivation, interpersonal skills, understanding diversity and generational differences.
• Excellent Teamwork and Communication Skills – Interact, work and relate with people, listen, speak, read, write, observe, and use English fluently.
• Excellent Customer Service Skills – Product knowledge, problem-solving skills, time management, attentiveness, patience, positive attitude, a willingness to go the extra mile, responsibility, and professionalism.
• Advanced Driving Skills – possess a valid driver’s license and an acceptable driving record. Be able to drive cars with manual and automatic transmission. Parking skills.

Effort: Low – Bend, reach, push, pull, lift and carry up to 30 pounds

Work Conditions: Level 2 – Mostly indoors, air conditioning, variable schedule based on business demands.

Duties: To work in conjunction with the Guest Services Manager in supervising, training, and scheduling the activities of the various departmental staffs and operate within budget constraints.

• Assist Guest Services Manager with conducting gift shop monthly inventory.

• Assisting with Rooms reservation and rooms blocks.

• Assist with placing supply order with GSM for needed supplies for Front Desk and Bell staff, and beach.

• Provide training for new staff.

• Have knowledge of all Wianno Club offerings, room types, locations, features and benefits while accepting room reservations for members and guests of the club in accordance with the Club’s policies and procedures (advance deposits, cancellations, no-shows, etc.)

• Assists the Guest Services Manager with maintain SOPs for all Front Desk, Beach attendants and Bell functions.

• Work with the Bell Captain, ensuring Bell staff completes daily tasks in a timely manner.

• Ensures all room reservations are accurate and all guest information is properly entered into the computer.

• Communicate effectively and professionally with all departments of the Club.

• Ensure that all member and guest requests are met and communicated to the proper departments.

• Provide all members and guests and instill in the staff the need for extraordinary personal service through attention to detail, quality communication and follow-through.

• Know Club’s emergency procedures and be prepared to handle an emergency if one arises.

• Represent the Club to the highest possible standard, both on and off property.

• Other related duties as assigned.

Qualifications