Housekeeping Manager

Description

Status: Seasonal (April till November), Full-time, Non-exempt. This position does not accept applications for visa sponsorship.

Responsibility: Low level of supervision needed. High level of operational decision making.

Reports to: Guest Services Manager

Supervises: 15 to 20 employees which includes: Room Inspectors, Housekeeping Staff, Laundry Staff.

Skills:

• Advanced Administrative Skills - Use of technology, verbal and written communication, business correspondence, organization, time management.
• Excellent Management Skills – Decision making, planning, problem-solving, communication, delegation, time management, organization, interpersonal skills.
• Excellent Supervisory Skills – Communication, leadership, conflict resolution, motivation, interpersonal skills, understand diversity and generational differences.
• Excellent Teamwork and Communication Skills – Interact, work and relate with people, listen, speak, read, write, observe, use English fluently.
• Excellent Customer Service Skills – Product knowledge, problem-solving skills, time management, attentiveness, patience, positive attitude, a willingness to go the extra mile, responsibility, professionalism.
• Advanced Safety Skills – Observe safety rules, safely operate equipment, food safety consciousness, CPR and First Aid.
• Experience - Previous housekeeping experience (preferably in a supervisory role) in a high-end, upscale lodging establishment. One to two years of experience in large housekeeping operations recommended.

Effort: Medium – Walk and stand for extended periods of time. Bend, reach, push, pull, lift and carry up to 50 pounds.

Work Conditions: Level 3 – Half of the work is performed indoors, half outdoors, half of the work is performed in an air-conditioned environment, variable schedule based on business demands, some duties require working with hazards.

Duties:

• Inspect guest rooms and ensure the cleanliness of public guest areas to Club standards.
• Act as a role model for the Housekeeping department by always setting a positive tone, as well as by following all policies and procedures of the Club.
• Assist in annual opening and closing procedures (in the beginning and the end of the season we don’t have enough staff, so we help in laundry, get the dorms ready, prepare guest rooms), and when needed assist Housekeeping staff with preparing guest rooms.
• Closely supervise Room Inspectors, Housekeepers, Laundry Supervisor and Laundry Attendants.
• Participate in the evaluation and discipline of personnel with the Guest Services Manager
• Supervise and fully train up to 18 employees.
• Communicate closely with Front Desk Supervisors and Guest Services Manager
• Assist in organizing, distributing, and collecting of Housekeeping uniforms.
• Organize the start of the day by pulling the NorthStar reports and assigning housekeepers to specific rooms, cottages, or common areas of the Club. 
• Assist with preparing the weekly Staffing Schedule. The schedule will provide quality service; yet will remain within the guidelines of the department’s payroll budget.
• Be familiar with all department heads and managers; their names, job titles, phone extensions, office location and areas of responsibility.
• Ensure that all department keys and radios are signed out properly and accounted for at the end of the day.
• Conduct weekly inventory of housekeeping supplies, and make sure all storage areas, service closets, housekeepers’ carts, laundry room and the housekeeping office are clean, always organized, and locked. 
• Always comply with all chemicals’ safety labels and storage.
• Order supplies based on budget and Room occupancy levels.
• Receive ordered supply shipment, making sure the order is complete and stored in the appropriate storage area.
• Approve bi-weekly payroll.
• Professionally and courteously handle member or guest concerns and complaints, informing the Director of Club Operations/Guest Services Manager of all problems and solutions.
• Instill in the staff the need for extraordinary personal service, through attention to detail, quality communication and follow through.
• Be familiar with and follow the Club’s emergency procedures and be prepared to handle an emergency if one arises.
• Represent the Club in the highest standard possible both on and off property.
• Other related duties as assigned.

Compensation:

• $20-$25 per hour
• A $200 referral bonus for the referrer after the referred employee completes 30 days of employment. The name of the referrer must be listed in the new employee's application form.
• A retention bonus of $1 for every hour worked between March 1 and the end of the season for all seasonal, hourly employees
• Low-cost housing (limited availability)
• Free meals
• Paid sick time
• 401K plan (based on eligibility)
• Health benefits (based on eligibility)

Qualifications

Salary : $20 - $25