What are the responsibilities and job description for the Tennis Shop Attendant position at WIANNO CLUB?
Job Details
Job Location: Legal Address - Osterville, MA
Position Type: Seasonal
Salary Range: Undisclosed
Description
Status: Seasonal, Part time, Non-Exempt
Responsibility: Medium level of supervision needed. Medium level of operational decision making.
Reports to: Tennis Shop Manager and Director of Racquets
Supervises: N/A
Skills:
- Advanced Administrative Skills - Use of technology, verbal and written communication, business correspondence, organization, time management.
- Advanced Management Skills – Decision making, planning, problem-solving, communication, delegation, time management, organization, interpersonal skills.
- Basic Supervisory Skills – Communication, leadership, conflict resolution, motivation, interpersonal skills, understand diversity and generational differences.
- Advanced Teamwork and Communication Skills – Interact, work and relate with people, listen, speak, read, write, observe, use English fluently.
- Excellent Customer Service Skills – Product knowledge, problem-solving skills, time management, attentiveness, patience, positive attitude, a willingness to go the extra mile, responsibility, professionalism.
- Basic Tennis skills – General understanding of the rules and etiquette, playing experience a plus.
- Basic Safety Skills – Observe safety rules, CPR and First Aid.
- Basic Child Care and Education – Interpersonal interactions with children, instructional skills, creativity, patience, ability to adapt and react to children’s needs, physical stamina.
- Experience - Previous customer service experience preferred.
Effort: Medium – Walk and stand for extended periods of time. Bend, reach, push, pull, lift and carry up to 50 pounds.
Work Conditions: Level 2 – Mostly indoors, air conditioning, variable schedule based on business demands.
Duties: Tennis Shop Attendant will work closely with the Tennis Shop Manager to maintain a friendly and welcoming atmosphere in the tennis shop and ensure the smooth operation of all aspects of the tennis program.
- Enthusiastically greet members and assist them with court times, lesson booking, clinic sign ups, and retail needs
- Assist Tennis Shop Manager with daily billing
- Keep the shop and tennis facilities clean and tidy throughout the day
- Notify tennis professionals when a lesson/clinic is booked
- Restock the fridge/freezer and shop inventory as needed
- Assist the Tennis Shop Manager with answering the phone and recording any messages.
- Report back to the Tennis Shop Manager and Director of Racquets at the end of the day with a daily report
- Close the shop and facilities after all members have left for the evening when needed
- Other tasks as assigned
Qualifications
