What are the responsibilities and job description for the USD 259 Tech Support position at Wichita State University Careers?
Department
Ennovar Tech Services and Solutions
Campus Location
Wichita, KS - Other Wichita Location
Hire Type
Part Time
Pay
$14 per hour
Work Schedule
Based on class schedule
Export Compliance Requirement
This position requires access to EAR or ITAR controlled technologies. Applicants are required to be eligible for employment under U.S. export control laws and must meet the requirement of being a “U.S. Citizen”.
Job Story
Ennovar is looking for a student to work tech support for Wichita public schools USD 259.
Job Summary
A student assistant will carry out administrative and technical tasks requested by a supervisor. Depending on the area the student assistant is employed in, they may assist and mentor other students or provide support throughout the campus in various forms.
Works under the supervision of the Site Technology Specialist (STS).
Displays a high skill level and technical expertise relating to computer technology, networking, and other functions of the assignment.
Conducts in-service training activities for building personnel regarding the proper use and maintenance of computer equipment and software.
Meets specified deadlines and confers with the STS to ensure the satisfactory execution and completion of a specific job.
Works cooperatively with others in order to maintain a harmonious and efficient operation. Coordinates with STS and district support organizations on technology issues for the site.
Determines priority with the STS.
Tracks backlog of requests.
Escalates problems as necessary.
Performs workstation hardware/software setup and maintenance to include:
- Hardware upgrades and installs
- OS installs and updates
- Software installs and updates
- Repair of hardware components, working with the STS for the appropriate warranty replacement work
Demonstrates understanding of site network topology. Performs network administration.
Assists the STS as necessary in managing student and staff user accounts and network shares.
Installs and manages server-based applications, as necessary.
Performs network troubleshooting of switches and network drops in classrooms/offices, escalating problems if necessary.
Performs all other duties as required by the STS.
Required Education
High school diploma or equivalent
- Must work a minimum of 25 hours, Monday-Friday, between the hours of 7:30 AM - 4:30 PM.
- Must be self-sustaining
- Must have basic IT knowledge
- Preferred Major(s): MIS, Cybersecurity, Computer Science, Computer Engineering
Physical Requirements
Ability to remain in a stationary position.
Ability to operate a computer and other office equipment including but not limited to phone, printers, copiers, and calculators.
Ability to communicate with others and accurately exchange information.
Salary : $14
