What are the responsibilities and job description for the Quality Control Inspector position at Wichita Tribal Enterprise?
Job Description
Job Description
Job Description Title – Quality Control Inspector
Number of Vacancies – 1
SUMMARY
Wichita Government Solutions, LLC, a subsidiary of Quivera Enterprises, LLC Native American 8a business, is currently seeking a highly skilled and motivated IT help desk Quality Control Inspector to work on a government project, in Macon, GA. The ideal candidate is responsible for monitoring and evaluating the performance of help desk staff to ensure they provide accurate, timely, and effective support to end-users. This role involves assessing the quality of service provided, identifying areas for improvement, and ensuring compliance with company policies, procedures, and best practices.
ESSENTIAL DUTIES & RESPONSIBILITIES
The Essential Duties and Responsibilities are intended to present a descriptive list of the range of duties performed for this position and are not intended to reflect all duties performed within the job. Other duties may be assigned.
- Inspects all deliverables and performs quality control checks all performance goals
- Works directly with the QCM to implement quality control
- Reviews all work that Team BSPS completes
- Participates in formal reviews with our PM and QCM
- Ensures that all checklists are completed and submitted on time
- Reviews 100% of all checklist inspections
- Inspects each contract deliverable
- Maintains and reviews QC logs and records
- Reviews and record all results from Customer Feedback Forms
- Delivers and participates in scheduled and unscheduled reviews
- Performs Random Inspections using the checklist developed for the service being inspected
- Collaborates with Government personnel to accomplish additional tax and requirements within Appendix 3
Additional Responsibilities :
QUALIFICATIONS - EXPERIENCE, EDUCATION AND CERTIFICATION
To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required (Minimum Necessary) Qualifications
Knowledge, Skills, Abilities, and Other Characteristics
Preferred
IT certifications (Security , ITIL Foundation, etc.)
NECESSARY PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Employee must maintain a constant state of mental alertness at all times. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about.
DOT COVERED / SAFETY-SENSITIVE ROLE REQUIREMENTS
WORK ENVIRONMENT
Work Environment characteristics described here are representative of those that must be borne by an employee to successfully perform the essential functions of this job.
The job is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse, and multi-line telephone system. The work described herein is primarily in a modern office setting.
SUPERVISORY RESPONSIBILITIES
ADDITIONAL QUALIFYING FACTORS
As a condition of employment, you will be required to pass a pre-employment drug screening and have acceptable background check results. If applicable to the contract, you must also obtain the appropriate clearance levels required and be able to obtain access to military installations.
Shareholder Preference
BSNC gives hiring, promotion, training, and retention preference to BSNC shareholders, shareholder descendants and shareholder spouses who meet the minimum qualifications for the job.
Wichita Government Solutions, LLC Native American owned business, is an equal opportunity employer.
We participate in the E-Verify Employment Verification Program. We are a drug-free workplace.
