What are the responsibilities and job description for the Assistant Service Manager and Service Advisor position at Wide World BMW?
The Service Advisor is responsible for service sales and gross profit, and for proper handling of service customers. By his/her actions, the Service Advisor influences the volume of service business and plays a key role in ensuring customer satisfaction. The Service Advisor is the dealership's first-line customer relations and service sales representative. This position will also be responsible as an Assistant Service Manager. The ideal candidate will be able to write service and perform certain managerial tasks as assigned by the Service Manager and General Manager.
At New Country, our people do whatever it takes to find solutions. We’re building a culture that’s genuinely engaged & dedicated to communities we serve. Our dealerships & employees pride themselves on being deeply involved in local communities, charities, nonprofit organization, and consider it a privilege to serve. With deep roots in the cities and towns where our car dealerships are located, we pride ourselves on a family atmosphere and strong customer bonds.
Benefits
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Medical and Dental
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401K Plan
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Paid time off and vacation
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Growth opportunities
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Paid Training
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Family owned and operated
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Long term job security
Responsibilities
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Greet each customer in a prompt, courteous manner 100% of the time and never differentiate between customer that is paying for service and warranty service. Acknowledge customers who are waiting in line and let them know that they will be helped soon.
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Schedule appointments using dealership-approved forms.
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Communicate with service customers to determine the nature of the mechanical problem. Listen to and help interpret customer's statements accurately.
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Secure agreement from customers before repairs begin; cover cost estimate; and approximate time when vehicle's work will be completed.
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Obtain customer and vehicle data. Secure method of payment.
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Test drive the vehicle with the customer if there is any question as to the nature of the problem.
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Inspect all vehicles for bodywork, notify the customer that the work is needed
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Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturer's' specifications, using maintenance menus.
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Ensure that all Repair Orders are accounted for.
- Perform administrative and managerial duties as assigned by the General Manager.
Qualifications
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Excellent communication skills
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Must have valid driver's license and have and maintain an acceptable, safe driving record and safe driving habits in order to drive both customer vehicles and a demonstrator vehicle
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Must be a team player with impeccable honesty and integrity
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Maintain a high level of professional personal appearance and conduct
- Ability to successfully and professionally manage a large service department.
- Experience managing technicians and service advisors.
