Supv, System

Summary :

Responsible for supervising and coordinating the daily activities of the System Technicians. Sets priorities for the team, assigns tasks, and checks work performance at regular intervals. Establishes, supports, and implements procedures, performance standards, and best practices. Leading team through mentoring, training and development. Striving to achieve optimum network performance providing the ultimate customer experience.

Duties & Responsibilities :

Essential duties and responsibilities include the following :

• Supervises System and Locate technicians to ensure compliance with company guidelines regarding quality and customer service requirements
• Selects and provides training and direction to System Technicians on all maintenance activities, proper work methods, quality standards, safety standards and equipment
• Schedules technicians to maximize coverage meeting network maintenance demands
• Assists Management in assuring that any service issues are promptly resolved
• Maintains accurate time and attendance reporting
• Assists in developing, recommending and administering technical operations policies and procedures and maintains regular quality audits for compliance
• Reviews FCC technical requirement and maintains records accordingly
• Performs all FCC-related field testing; maintains network at or better than design specifications
• Enforces performance standards and guidelines for Field Operations
• Implements / monitors ongoing work safety programs in compliance with OSHA standards
• Coordinates vehicle preventative and corrective maintenance
• Strives to meet or exceed Key Performance Indicators (KPI's) as set forth by the company
• Assists in the development and management of the department's operating budget in accordance with corporate guidelines
• Assists in the interview / hiring process, coaching, and counseling. Participates in ongoing review process for direct reports and administers discipline consistent with corporate polices.
• Works with managers, supervisors and employees to promote a positive attitude and good employee morale
• All other duties as assigned

Qualifications :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education / Experience :

High school diploma or GED required; three to four years of experience and related associates degree or equivalent combination of experience, training and education; supervisory or management experience preferred.

Computer Skills :

GSuite, MSOffice software, Internet and e-mail; technical database software as required.

Physical Demands / Working Conditions :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is :

WOW! is an Equal Opportunity Employer / Minorities / Women / Protected Veterans / Disabled / Sexual Orientation / Religion / Gender Identity employer

All qualified applicants will receive consideration for employment

without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran