Supv, System

Summary :

Responsible for supervising and coordinating the daily activities of the System Technicians. Sets priorities for the team, assigns tasks, and checks work performance at regular intervals. Establishes, supports, and implements procedures, performance standards, and best practices. Leading team through mentoring, training and development. Striving to achieve optimum network performance providing the ultimate customer experience.

Duties & Responsibilities :

Essential duties and responsibilities include the following :

Supervises System and Locate technicians to ensure compliance with company guidelines regarding quality and customer service requirements

Selects and provides training and direction to System Technicians on all maintenance activities, proper work methods, quality standards, safety standards and equipment

Schedules technicians to maximize coverage meeting network maintenance demands

Assists Management in assuring that any service issues are promptly resolved

Maintains accurate time and attendance reporting

Assists in developing, recommending and administering technical operations policies and procedures and maintains regular quality audits for compliance

Reviews FCC technical requirement and maintains records accordingly

Performs all FCC-related field testing; maintains network at or better than design specifications

Enforces performance standards and guidelines for Field Operations

Implements / monitors ongoing work safety programs in compliance with OSHA standards

Coordinates vehicle preventative and corrective maintenance

Strives to meet or exceed Key Performance Indicators (KPI’s) as set forth by the company

Assists in the development and management of the department’s operating budget in accordance with corporate guidelines

Assists in the interview / hiring process, coaching, and counseling. Participates in ongoing review process for direct reports and administers discipline consistent with corporate polices.

Works with managers, supervisors and employees to promote a positive attitude and good employee morale

All other duties as assigned

Qualifications :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Thorough knowledge of a broadband communication organization, administration, standards, regulations, and rules

Familiarity with FCC, state PUC and OSHA specifications, regulations, and standards

Understanding of broadband communication technology, materials and equipment

Able to develop and justify budgets, cost estimates and work / equipment recommendations

Understand thoroughly the concept and scope of broadband network plant operations, demand and problems

Accepts responsibility for independent decisions and works with minimal supervision

Able to analyze and solve problems with sophisticated test equipment

Able to prepare company regulatory and industry compliance reports

Continues education in technological developments and industry standards

Experience with both Capital and Operational budgeting, preparation and control

Ability to effectively communicate with customers, management, employees

Regular, consistent and punctual attendance

Maintains a professional appearance and appropriate behavior at all times.

Education / Experience :

High school diploma or GED required; three to four years of experience and related associates degree or equivalent combination of experience, training and education; supervisory or management experience preferred.

Computer Skills :

GSuite, MSOffice software, Internet and e-mail; technical database software as required.

Physical Demands / Working Conditions :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is :

must be able to work nights and weekends, variable schedule(s) as necessary

regularly required to talk and hear

regularly required to sit, stand, bend at the knees and waist and walk

required to use hands to type, handle objects and paperwork

required to raise his / her arms overhead to work, reach, and carry

required to use close vision and be able to focus and see colors

occasionally required to climb

occasionally required to lift and carry objects up to 30 lbs and ladders up to 75 lbs

required to be available to support team 24 / 7 as the need arises

required to have a valid driver’s license and maintain a driving record that meets the standards of the insurance carrier

generally works in an indoor office environment but occasionally works out of doors, in all types of weather and on uneven terrain

WOW! is an Equal Opportunity Employer / Minorities / Women / Protected Veterans / Disabled / Sexual Orientation / Religion / Gender Identity employer

All qualified applicants will receive consideration for employment

without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran