Portfolio Property Manager

Mission

To ensure optimal performance across a portfolio of properties by leading, mentoring, and holding property managers accountable, maximizing client satisfaction, and driving financial performance.

Job Summary
We are seeking a dedicated and experienced Portfolio Property Manager to oversee multiple properties within an assigned portfolio. The ideal candidate will possess strong leadership skills and a comprehensive understanding of property management, including leasing, maintenance, and customer relationship management. This role requires a proactive approach to ensuring the properties are well-maintained and that tenant satisfaction is prioritized.

Responsibilities

• Manage day-to-day operations of assigned properties, ensuring compliance with company policies and procedures.
• Assist and oversee property maintenance activities, coordinating with maintenance staff to address issues promptly.
• Develop and maintain strong customer relationships to enhance tenant retention and satisfaction.
• Negotiate lease agreements and renewals in alignment with company standards.
• Implement administrative processes to streamline operations and improve efficiency.
• Utilize AppFolio software or similar property management software for managing tenant information, payments, budgets and lease agreements.
• Address elevated conflicts or concerns from tenants effectively, employing conflict management strategies as needed.
• Conduct regular inspections of properties to ensure high standards of quality and safety.

Qualifications

• Proven and successful experience in property management - LIHTC/HUD affordable housing experience a bonus.
• Strong knowledge of property maintenance procedures and best practices.
• Excellent customer relationship management skills with a focus on tenant satisfaction.
• Exceptional leadership skills in building successful teams.
• Strong phone etiquette and communication skills for effective interaction with tenants and vendors.
• Administrative skills to manage documentation, reports, and compliance requirements effectively.
• Ability to manage conflicts professionally while maintaining positive relationships.

Portfolio Manager Outcomes

Measurable goals the Portfolio Manager must achieve.

• Portfolio Performance
• Maintain portfolio occupancy rates of at least 95%.
• Achieve annual NOI (Net Operating Income) growth of 5% across the portfolio.
• Reduce tenant turnover to less than 20% annually.
• Property Manager Development
• Conduct quarterly performance reviews for each property manager.
• Develop a succession pipeline, with at least one high-potential employee ready for promotion within 12 months.
• Ensure all property managers attend at least two professional development workshops annually.
• Client Satisfaction
• Achieve an average client satisfaction score of 90% or higher in quarterly surveys.
• Address and resolve 100% of client escalations within 48 hours.
• Operational Efficiency
• Oversee adherence to company-standard operating procedures across 100% managed properties.
• Identify and implement two cost-saving initiatives annually without compromising quality.
• Compliance and Risk Management
• Ensure 100% compliance with local, state, and federal regulations across the portfolio.
• Reduce the occurrence of compliance-related violations by 10% annually.

Competencies

Key behaviors and attributes needed for success.

• Leadership and Accountability
• Inspires and holds property managers accountable for performance.
• Delegates effectively while maintaining oversight.
• Analytical Thinking
• Interprets complex financial data and translates insights into actionable strategies.
• Problem-solves proactively to minimize operational and financial risks.
• Client-Centric Approach
• Builds strong relationships with clients, tenants, and stakeholders.
• Understands and responds to client needs with urgency and professionalism.
• Communication
• Clearly articulates expectations, goals, and feedback to team members.
• Manages conflict resolution with diplomacy and fairness.
• Strategic Vision
• Anticipates market trends and adjusts strategies to maintain competitive edge.
• Balances short-term needs with long-term portfolio growth objectives.

Cultural Fit

Traits aligned with the company's values.

• Embodies a growth mindset and commitment to excellence.
• Displays integrity and professionalism in all interactions.
• Values team collaboration and encourages cross-functional cooperation.

Join our team as a Portfolio Property Manager where you can make a significant impact on our properties' success while fostering a positive living environment for our tenants.

Job Type: Full-time

Pay: $75,000.00 - $85,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to Commute:

• Coeur D Alene, ID 83814 (Preferred)

Ability to Relocate:

• Coeur D Alene, ID 83814: Relocate before starting work (Required)

Work Location: In person

Salary : $75,000 - $85,000