What are the responsibilities and job description for the Logistics and Customer Care Specialist position at Wieland Group?
Logistics and Customer Care Specialist
Job Location US-OH-Delaware
ID 2024-2929
of Openings
Posted Date
2 months ago (11 / 11 / 2024 10 : 00 AM)
Overview
Wieland - Creating Value for Generations!
Wieland is a global leader in copper and copper alloy manufacturing, processing, and distribution. We provide a large product and service portfolio including power, automotive, ammunition, coinage, construction materials, refrigeration, electronics and many other industries. To us, metal is more than material.
Wieland's Cultural Values
Wieland's culture is what makes for a fun and rewarding place to work! As a company, we benefit daily from our employees' knowledge and abilities. With our cultural vision, we place our core values at the heart of everything we do : safety , ambition , optimism , reliability , ownership , diversity , & respect .
Wieland is hiring a Logistics and Customer Care Specialist . The Logistics and Customer Care Specialist will be responsible for running the complete logistics system of the company, while also being the day-to-day front-line contact with customers.
This role is located in Delaware, OH and will be fully on-site
Responsibilities
Logistics and Customer Care Specialist Responsibilities :
Operative support to the creation of a comprehensive logistics system.
- Manage all inbound and outbound shipments, including imports from parent company.
- Seeks resolution to issues relating to incoming and outgoing shipments.
- Prepares and arranges for freight pickups which can include repackaging, handling of products, preparation of packing lists.
- Processes orders, changes, adjustments, and accurately loads into company`s system.
- Communicates to customer acknowledgement of the order.
- Answers and addresses customer inquiries in addition to communicating any possible delays.
- Maintains up-to-date customer profiles in company`s system.
- Prepares and sends invoices in a timely fashion.
- Primary internal point of contact for customer after sales.
Logistics and Customer Care Specialist Qualifications :
Qualifications
Joining Wieland's team gives you...
Wieland is an equal opportunity and affirmative action employer . We celebrate diversity and are committed to fostering an inclusive environment for all employees. Come join Wieland today and help us continue to build a global corporation we are all proud to belong to.
