What are the responsibilities and job description for the Logistics and Customer Care Specialist position at Wieland?
Overview
Wieland - Creating Value for Generations!
Wieland is a global leader in copper and copper alloy manufacturing, processing, and distribution. We provide a large product and service portfolio including power, automotive, ammunition, coinage, construction materials, refrigeration, electronics and many other industries. To us, metal is more than material.
Wieland's Cultural Values
Wieland’s culture is what makes for a fun and rewarding place to work! As a company, we benefit daily from our employees' knowledge and abilities. With our cultural vision, we place our core values at the heart of everything we do: safety, ambition, optimism, reliability, ownership, diversity, & respect.
Wieland is hiring a Logistics and Customer Care Specialist. The Logistics and Customer Care Specialist will be responsible for running the complete logistics system of the company, while also being the day-to-day front-line contact with customers.
This role is located in Delaware, OH and will be fully on-site
Responsibilities
Logistics and Customer Care Specialist Responsibilities:
- Operative support to the creation of a comprehensive logistics system.
- Manage all inbound and outbound shipments, including imports from parent company.
- Seeks resolution to issues relating to incoming and outgoing shipments.
- Prepares and arranges for freight pickups which can include repackaging, handling of products, preparation of packing lists.
- Processes orders, changes, adjustments, and accurately loads into company`s system.
- Communicates to customer acknowledgement of the order.
- Answers and addresses customer inquiries in addition to communicating any possible delays.
- Maintains up-to-date customer profiles in company`s system.
- Prepares and sends invoices in a timely fashion.
- Primary internal point of contact for customer after sales.
Logistics and Customer Care Specialist Qualifications:
- 4 years of experience in logistics with international network, preferably with customer service.
- High School Diploma Required.
- Associate or Bachelor’s degree in Business or Logistics preferred.
- Strong computer skills in Excel and Word required.
- Ability to form positive relationships with internal & external customers.
- Problem-solving skills.
- Detail oriented.
- Knowledge of QuickBooks a plus.
- Italian language knowledge a plus.
Qualifications
Joining Wieland’s team gives you…
- Benefits - Including Medical, Dental, Vision, Disability, Life & more!
- Retirement Savings - 401(k) contribution match.
- Work/Life Balance - Paid Vacation & Holidays.
- Growth Opportunities - We have over 9,000 employees worldwide and 40 locations in North America alone. Growth opportunities are limitless!
- Wellness Programs – Wieland encourages participation in our unique and personalized approach to wellness, where you are eligible to earn healthcare premium discounts as well as HSA employer contributions based on your status within the program.
- Sustainability- Wieland continues to break ground with eco-friendly solutions and push the barrier in sustainability for future generations.
Wieland is an equal opportunity and affirmative action employer. We celebrate diversity and are committed to fostering an inclusive environment for all employees. Come join Wieland today and help us continue to build a global corporation we are all proud to belong to.
