Customer Service Representative ( Bi-lingual Preferred)

Department:     Retail

Reports To:    Customer Service Manager

Status:        Non-Exempt

Description:   Welcome and greet customers immediately upon entering and help them gain admission into the yard while educating them on Wilbert’s rules and policies.  Answer telephones to provide information about Wilbert’s to our customers ensuring a safe, orderly and rewarding experience every time.  Verbally direct customers to find the parts they are looking for utilizing all of Wilbert’s resources.  Properly identify parts pulled from our inventory, input merchandise into the POS workstation, and receive payments. 

Duties and Responsibilities include the following.  Other duties may be assigned. 

• Provide exceptional customer service in person and over the phone while maintaining a professional and positive attitude.*

• Perform information, admission, and cashier services including explaining policies and procedures, identifying various automotive parts, and handling cash, store credit, and credit card transaction.*

• Utilize software to assist customers to promote a positive part-pulling experience.

• Enforce Wilbert’s U-Pull It “Rules and Policies” including inspection of all tools and/or personal belongings entering and exiting our facilities.*  

• Maintain a clean and safe workstation throughout the indoor retail area.*

• Clean and maintain the outside parking lot and yard entrance area.*

• Bring wheel barrels and carts back to the holding area.*

• Promote Wilbert’s Family of businesses in person or over the phone to promote positive and successful interactions.*

• Follow all safety policies and procedures.*

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Ability:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Education/Experience:

High school diploma or general education degree (GED); or equivalent combination of education and experience.  Experience or knowledge in the automotive industry.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, use hands, and talk or hear.  While doing this job the employee will be primarily on their feet for long periods of time.  The employee is frequently required to climb or balance and stoop, kneel, crouch, or crawl.  The employee must frequently lift and/or move up to 50 pounds.  For heavier merchandise lifting devices and/or assistance is required.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee could be exposed to work near moving mechanical parts, fumes or airborne particles, and outdoor weather conditions.  This is a smoke free environment for safety reasons.

Disclaimer:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Equal Employment:

Wilbert's is an equal employment organization that hires employees without regard to race, religion, color, national origin, citizenship, gender, age, veteran status, disability in accordance with Federal, State and Local employment laws.