What are the responsibilities and job description for the IT Coordinator position at Wilbraham, Lawler & Buba?
Responsibilities
- Deployment, repair, and relocation of computer hardware
- Phone setup and support
- Software troubleshooting
- Conference room and video conferencing setup
- Managing IT operations within the office
- Field incoming IT support requests from employees in a courteous and timely manner
- Provide onsite and remote support for network, hardware, and application issues
- Perform hands-on fixes, including software installation/upgrades, hardware setup, system configurations, and data backup/restoration
- Conduct routine maintenance, including workstation, printer, and peripheral device checks
- Ensure proper setup, breakdown, and cable management for user workstations
- Maintain and track IT inventory
- Assist in identifying and researching hardware/software needs
- Play an integral role in the successful implementation of firm-wide IT initiatives
- Maintaining accurate documentation of IT systems and procedures.
Qualifications
- Ability to communicate technical information to non-technical personnel
- Strong analytical and problem-solving skills
- Excellent communication and customer service abilities
- Highly organized, detail-oriented, and self-motivated
- Knowledge of basic computer hardware, including both PC and Apple products
- Proficiency in Microsoft Office applications and strong documentation skills
- Ability to work well independently and within a team to prioritize and execute tasks effectively
- Must be able to lift/move equipment up to 40 pounds without assistance
- Availability for after-hours and weekend support as needed
- Familiarity with mobile device support (Android, iPhones, iPads) is preferred
- Experience in network management and help desk support
- Strong understanding of IT systems, applications, and troubleshooting methodologies
- Working knowledge of servers/active directory
