Food & Beverage Area Supervisor

POSITION SUMMARY

The Food & Beverage Area Supervisor is responsible for supervision of all aspects of daily operation for assigned areas and Team Members within the park, ensuring park values and daily goals are achieved, while also ensuring Team Members exceed guest’s expectation by efficiently preparing, taking, checking and distributing each guest’s order in a manner consistent with our company values.

ESSENTIAL FUNCTIONS

• Train workers in food preparation, and in service, sanitation, and safety procedures 
• Resolve customer complaints regarding food service 
• Supervise and participate in kitchen and dining area cleaning activities
• Observe and evaluate workers and work procedures to ensure quality standards and service, as well as complete disciplinary write-ups
• Perform various financial activities such as cash handling and payroll
• Assign duties, responsibilities and work stations to employees in accordance with work requirements
• Analyze operational problems, such as theft and waste, and establish procedures to alleviate these problems
• Perform personnel actions, such as hiring staff, providing Team Member orientation and training, and conducting supervisory activities, such as creating work schedules
• Completes all applicable department paperwork accurately and thoroughly
• Maintain departmental objectives, budgets, policies, procedures, and strategies in regards to cost of sales, labor and per cap
• Ensure assigned locations are staffed properly and open and close at their scheduled times 
• Recommend measures for improving work procedures and worker performance to increase service quality and enhance job safety
• Assist in weekly inventories 
• Protect company assets: money, merchandise, and equipment. Maintain accurate records and loss prevention techniques by reporting any shoplifting, counterfeit bills, or any other activities that may be detrimental to the park
• Must be willing and able to handle sensitive information and accurately account for cash and credit transactions
• Monitor the proper labeling and storing of food in designated containers and storage areas to prevent spoilage to ensure the freshest product is being served 
• Must be willing to work outside of his or her zone of assignment to fulfill general park needs on occasion
• Ensure compliance with all Herschend Family Entertainment and Wild Adventures policies and procedures
• Represents the company to guests and other team members in a positive and friendly manner
• Satisfies Wild Adventures' standards for performance and conduct. For example, reports to work regularly and on time
• "Create Memories Worth Repeating" for our Guests by exceeding guest expectations
• Perform other duties as assigned

BEYOND PAYDAY PERKS:

• FREE Admission to Wild Adventures for You and One Guest
• Complimentary Tickets to Give to Others
• Exclusive Team Member Events
• Park Wide Discounts
• Internal Promotions / Career Development Opportunities
• Team Member Recognition and Prizes
• Wholesome, Family-Oriented Work Environment

BENEFITS: Health Benefits and 401K offered after a waiting period

WORK ENVIRONMENT: The position requires indoor and outdoor work in all weather conditions and in the presence of dust and odors. Team Members are susceptible to exposure of various chemicals, bodily fluids, blood-borne pathogens, and prolonged exposure to sunlight.

Required Skills

COMPETENCY STATEMENT(S)

• Safety Awareness - Ability to identify and correct conditions that affect employee safety
• Friendly - Ability to exhibit a cheerful demeanor toward others
• Enthusiastic - Ability to bring energy to the performance of a task
• Energetic - Ability to work at a sustained pace and produce quality work
• Assertiveness - Ability to act in a self-confident manner to facilitate the completion of a work assignment or to defend a position or idea
• Customer Oriented - Ability to take care of the customers’ needs while following company procedures
• Decision Making - Ability to make critical decisions while following company procedure
• Accuracy - Ability to perform work accurately and thoroughly
• Accountability - Ability to accept responsibility and account for his/her actions
• Management Skills - Ability to organize and direct oneself and effectively supervise others

SKILLS & ABILITIES

EDUCATION: High School Education or GED required

EXPERIENCE: 3 plus years of experience in Food and Beverage, customer service or leadership

COMPUTER SKILLS: General understanding of Microsoft Office (Word, Excel, PowerPoint, Outlook) Must be able to operate and understand the park's point of sale, inventory system, and back-of-house operations of the point of sale

CERTIFICATIONS & LICENSES: An offer of employment is contingent upon the candidate's successful completion of the Georgia Certified Work Ready assessment silver level and ServSafe Manager Certification course

OTHER REQUIREMENTS:

• Must be at least 16 years of age
• Must be able to read, write, and speak English
• Must be available to work days, evenings, weekdays, weekends, and holidays as needed
• Must have reliable transportation

Wild Adventures Theme Park is an equal-opportunity employer. Applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. Wild Adventures Theme Park drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.