What are the responsibilities and job description for the Recreation Attendant position at Wilderness Resort?
Requirements
Must be at least 16 years of age
Friendly, outgoing, reliable and punctual
Professional appearance and attitude at all times
Knowledge of basic math; ability to handle money with accuracy
Requires good communications skills; capacity to understand / follow oral and written orders
Strong problem-solving skills
Self-motivated with the ability to work with or without supervision
Available to work a combination of weekdays, weekend, holidays and occasional weeknights
Ability to react calmly and effectively in emergency situations
Focus
Tasks, Duties
Perform tasks as directed by the on duty shift supervisor, Assistant Recreation Director, or Recreation Director
Assist in running daily activities, special events, sports tournaments, and other projects as needed; some events may require working outside for long periods
Assist guests in signing up for classes
Assist guests in rental of equipment at location scheduled
Ensure guests are properly fill out liability forms needed to participate in activities
Ability to enforce safety rules for facilities and activities
Interact in a professional and courteous manner while supervising youth and adults participating in activities
Receiving and resolving guest complaints
Handling patronage statistics
Handling money and making correct change for rentals
Maintain equipment
Handle minor maintenance issues as they arise at the facility
Assist in maintaining cleanliness of the resort amenities and facilities as needed
Performs other duties as requested
Communication / Team Involvement
Communicate with team members to increase productivity
Alert Supervisor / Assistant Recreation Director to any issues that may require attention
Provide assistance to the on duty shift supervisor, Assist Recreation Director and the Recreation Director as needed
Participate in the feedback loop that includes staff members at all levels to underscore the resort's team-oriented culture
Requires good communications skills both orally and written; capacity to understand and follow oral and written orders
Ability to provide a great customer experience; resolve customer inquiries and complaints in a timely manner; ability to handle reasonably necessary stress
Ability to accept and adjust to constructive criticism
Ability to establish and maintain effective working relationships with fellow employees, supervisors, and public
Decision-Making, Judgement, and Initiatives
Organize daily assignments to ensure efficient task completion
Implement time-saving or quality-improving production solutions
Tasks require thorough perception and judgement
Professional Development and Mentoring
Complete requisite on-the-job training
Attend staff development meetings
Attend additional training functions as directed
Physical Requirements :
Tasks require thorough perception and judgement
Tasks involve some physical effort, i.e. some standing, walking, and frequent light lifting (5-10 lbs.); infrequent moderately heavy lifting (20-50 lbs.); minimal dexterity in the use of fingers, limbs, or body in the operation of shop or office equipment.
Some tasks may involve extended periods of sitting, standing and walking
Core Responsibilities
1 Ability to provide a great customer experience; resolve customer inquiries and complaints in a timely manner; ability to handle reasonably necessary stress
2 Maintain a professional appearance and attitude at all times
3 Assist guests in rental of equipment at location scheduled
4 Ability to enforce safety rules for facilities and activities
5 Assist in maintaining cleanliness of the resort amenities and facilities as needed
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