What are the responsibilities and job description for the Hamley Steakhouse Server position at Wildhorse Resort & Casino?
Wage Range: $13.70-$18.00 Tips
OPEN UNTIL FILLED; 1ST CLOSING DATE: FEBRUARY 25TH, 2025
JOB SUMMARY
Responsible for providing efficient and personable service for guests, including beverage orders, service and overall dining experience.
ESSENTIAL JOB FUNCTIONS:
- Promote exemplary guest service standards through prompt, efficient, and friendly service.
- Greet and acknowledge guests entering the restaurant and/or seated in the assigned service area.
- Promptly offer beverage service and other amenities to guests.
- Provide alcohol service and collect payment.
- Provide attentive service throughout guest meals graciously serving, and refilling beverages and condiments.
- Maintain the area for cleanliness by promptly removing dishes, wiping off chairs, tables, and high/booster chairs, and resetting the table in a quick and timely manner.
- Display and promote a positive attitude and willingness to be a part of the team including assisting others as needed.
- Keep the Shift Manager and Lead apprised of any customer concerns or positive remarks.
- Promote a clean, safe, and healthy work environment for employees and guests. Promptly report all concerns to Supervisor.
- Ensure that the operation of equipment, tools, and materials is handled in a safe manner.
- Comply with regulatory laws, employee handbook, department policy and procedures, safety codes, etc.
- Promote internal guest service standards through courteous and respectful behavior.
- Cross-train and provide coverage to Cashier/Hostess as needed.
- Perform other duties as assigned.
PROMOTE QUALITY SERVICE STANDARDS:
SAFETY: Ensuring a safe experience by protecting the welfare of all.
INTEGRITY: Expecting personal accountability at every level.
COURTESY: Creating an exceptional customer service experience for everyone.
TEAM: Functioning together to create a cooperative and positive experience.
SHOW: Providing flawless experience –a clean and cared-for resort.
SUPERVISORY AUTHORITY:
- None
SIGNATORY ABILITY:
- None
ACCESS TO SENSITIVE AREAS:
- None
MINIMUM QUALIFICATIONS:
- One (1) year of food service experience with at least six (6) months in table side service in a restaurant setting.
- Three (3) months of cash handling experience.
- Needs to frequently stand and/or walk for long periods of time perform repetitive motions with arms, elbows, wrists, hands, and fingers; bend, lift, and maneuver 25 lbs.
- Effective communication skills - able to read, verbally able to provide instruction, respond to questions in English, and have exceptional interpersonal skills and abilities.
- Exhibits a professional demeanor through appearance and by maintaining a positive attitude toward all employees and guests.
- Must possess or obtain a food handlers certificate AND an OLCC service permit within 30 days of employment.
- Requires a criminal history background check.
- Must be at least 18 years of age.
Salary : $14 - $18
