What are the responsibilities and job description for the Catering Operations Manager position at Wildlife Conservation Society?
31-Jan-2025
Catering Operations Manager
Bronx Zoo
Full-Time
CATERING & EVENTS
Job Description
Position: Catering Operations Manager
Reports to: Director of Business Operations
Position Managed: Catering Operations Assistant Managers, Part-Time Employees, Seasonal Associates
Location: Bronx Zoo/On Site
Department: Events & Catering
Scope: Bronx Zoo
Position Type: Full-Time
About Wildlife Conservation Society (WCS)
WCS stands for wildlife and wild places. As the world’s premier wildlife conservation organization, WCS has a long track record of achieving innovative, impactful results at scale. We run field programs spanning 60 countries and the entire ocean. We build on a unique foundation: Our reach is global; we discover through best-in-class science; we protect through work on the ground with local and indigenous people; we inspire through our world-class zoos, aquarium, and education programs; and we leverage our resources through partnerships and powerful policy influence. Our more than 4,000 diverse, passionately committed team members in New York City and around the world work collectively to achieve our conservation mission.
Job Summary
This position is responsible for the execution of all catered functions, directly overseeing the delegation of responsibilities at the Bronx Zoo.
Major Responsibilities
The individual’s main responsibilities will be the complete oversight of all events including the coordination, supervision, and execution of all banquet/catering functions.
Reports to: Director of Business Operations
Position Managed: Catering Operations Assistant Managers, Part-Time Employees, Seasonal Associates
Location: Bronx Zoo/On Site
Department: Events & Catering
Scope: Bronx Zoo
Position Type: Full-Time
About Wildlife Conservation Society (WCS)
WCS stands for wildlife and wild places. As the world’s premier wildlife conservation organization, WCS has a long track record of achieving innovative, impactful results at scale. We run field programs spanning 60 countries and the entire ocean. We build on a unique foundation: Our reach is global; we discover through best-in-class science; we protect through work on the ground with local and indigenous people; we inspire through our world-class zoos, aquarium, and education programs; and we leverage our resources through partnerships and powerful policy influence. Our more than 4,000 diverse, passionately committed team members in New York City and around the world work collectively to achieve our conservation mission.
Job Summary
This position is responsible for the execution of all catered functions, directly overseeing the delegation of responsibilities at the Bronx Zoo.
Major Responsibilities
The individual’s main responsibilities will be the complete oversight of all events including the coordination, supervision, and execution of all banquet/catering functions.
- Coordinate and supervise the execution of all banquet/catering functions including staffing, rental equipment and supplies, and day of execution.
- Work closely with Sales Staff to ensure delivery of a seamless event.
- Direct and assist banquet/ catering staff during the event.
- Work directly with client to ensure all specified details are adhered to during the event.
- Support the department with the handling of customer complaints and rectifying problem situations.
- Supervise cleanup and breakdown of function and account for all equipment and supplies.
- Responsible for the hiring, training and supervising of banquet staff.
- Minimize legal liability and conform to the regulations of the alcohol beverage authority.
- Have the ability to perform all positions in banquet operations in order to supervise, direct and train all banquet personnel.
- Demonstrate the highest level of sanitation standards by adhering to all NYC Department of Health practices.
- Control labor by managing towards projected budget figures and closely monitoring schedules.
- Identify opportunities for improvement within operation and develop creative solutions.
- Prepare daily, weekly and monthly reports as required.
- Oversee the booking and execution of all WCS internal events based in the Bronx Zoo.
- Perform other related duties, tasks and responsibilities as required from time to time.
Qualification Requirements
Job Qualifications
WCS is an equal opportunity employer, and the organization complies with all employment and labor laws and regulations that prohibit discrimination in hiring and ensures that candidates from all backgrounds are fairly and consistently considered during the recruitment process. We are dedicated to hiring and engaging a diverse workforce. We are committed to cultivating an inclusive work environment and look for future team members who share that same value. The organization provides equal employment opportunities for all qualified candidates. The organization does not discriminate for employment based on gender, race/ethnicity, religion, color, national origin, sex, age, disability, marital status, sexual orientation, citizenship status, genetic information or any other covered status or characteristic protected by applicable laws and regulations.
It is everyone’s responsibility to ensure that we do not tolerate discrimination or harassment based upon a person’s membership in one of these protected categories in areas such as recruitment, selection, job assignment, supervision, training, promotions, job grading, transfers, termination, compensation, benefits, educational opportunities, WCS sponsored recreational activities and facilities.
Note that the salary offer will reflect the selected candidate’s individual experiences, skills and qualifications, internal equity, work location and country of work.
#LI-AR1
- College degree in hospitality field or equivalent experience
- Two to four years’ experience in catering/banquet field, one year in a supervisory capacity.
- Must possess a general knowledge of food and beverage procedures, control, and administration as well as a complete awareness and ability to perform all catering positions.
- Strong written and oral communication skills
- Excellent analytical skills and attention to detail
- Able to balance numerous tasks simultaneously
- Strong organizational skills
- Able to work independently and operate a business without close supervision
- Strong Microsoft Office Suite skills; especially Excel.
- Valid driver’s license
WCS is an equal opportunity employer, and the organization complies with all employment and labor laws and regulations that prohibit discrimination in hiring and ensures that candidates from all backgrounds are fairly and consistently considered during the recruitment process. We are dedicated to hiring and engaging a diverse workforce. We are committed to cultivating an inclusive work environment and look for future team members who share that same value. The organization provides equal employment opportunities for all qualified candidates. The organization does not discriminate for employment based on gender, race/ethnicity, religion, color, national origin, sex, age, disability, marital status, sexual orientation, citizenship status, genetic information or any other covered status or characteristic protected by applicable laws and regulations.
It is everyone’s responsibility to ensure that we do not tolerate discrimination or harassment based upon a person’s membership in one of these protected categories in areas such as recruitment, selection, job assignment, supervision, training, promotions, job grading, transfers, termination, compensation, benefits, educational opportunities, WCS sponsored recreational activities and facilities.
Note that the salary offer will reflect the selected candidate’s individual experiences, skills and qualifications, internal equity, work location and country of work.
#LI-AR1
Salary Range
$68,000 - $72,000
Salary : $68,000 - $72,000
