What are the responsibilities and job description for the Registrar position at Wildlife Conservation Society?
Job Description
Position: Registrar
Reports to: Manager of Education
Location: Bronx Zoo/ remote 2 days per week
Department: Education
Scope: WCS Zoos and Aquarium Education
Position Type: Full Time
About Wildlife Conservation Society (WCS)
WCS stands for wildlife and wild places. As the world’s premier wildlife conservation organization, WCS has a long track record of achieving innovative, impactful results at scale. We run field programs spanning 60 countries and the entire ocean. We build on a unique foundation: Our reach is global; we discover through best-in-class science; we protect through work on the ground with local and indigenous people; we inspire through our world-class zoos, aquarium, and education programs; and we leverage our resources through partnerships and powerful policy influence. Our more than 4,000 diverse, passionately committed team members in New York City and around the world work collectively to achieve our conservation mission.
Job Summary
The Registrar is an integral member of the administrative team and Education department at WCS, providing customer service support for all educational programming. This position reports to the Manager of Education and supports the sales of education programming at the five zoos and aquarium. We are looking for an enthusiastic and committed individual to provide quality customer service in our high-volume call center. Excellent written and verbal communication skills in addition to exceptional attention to detail and organizational skills are essential for succeeding in this role.
Major Responsibilities
WCS is an equal opportunity employer, and the organization complies with all employment and labor laws and regulations that prohibit discrimination in hiring and ensures that candidates from all backgrounds are fairly and consistently considered during the recruitment process. We are dedicated to hiring and engaging in a diverse workforce. We are committed to cultivating an inclusive work environment and looking for future team members who share that same value. The organization provides equal employment opportunities for all qualified candidates. The organization does not discriminate for employment based on gender, race/ethnicity, religion, color, national origin, sex, age, disability, marital status, sexual orientation, citizenship status, caste, genetic information or any other covered status or characteristic protected by laws and regulations/and similar categories.
It is everyone’s responsibility to ensure that we do not tolerate discrimination or harassment based upon a person’s membership in one of these protected categories in areas such as recruitment, selection, job assignment, supervision, training, promotions, promotions, job grading, transfers, termination, compensation, benefits, educational opportunities, WCS sponsored recreational activities and facilities. The organization complies with the spirit and intent of relevant local laws and WCS’s employment policies.
Note that the salary offer will reflect the selected candidate’s individual experiences, skills and qualifications, internal equity, work location and country of work.
Salary Range
$47,000.00
Position: Registrar
Reports to: Manager of Education
Location: Bronx Zoo/ remote 2 days per week
Department: Education
Scope: WCS Zoos and Aquarium Education
Position Type: Full Time
About Wildlife Conservation Society (WCS)
WCS stands for wildlife and wild places. As the world’s premier wildlife conservation organization, WCS has a long track record of achieving innovative, impactful results at scale. We run field programs spanning 60 countries and the entire ocean. We build on a unique foundation: Our reach is global; we discover through best-in-class science; we protect through work on the ground with local and indigenous people; we inspire through our world-class zoos, aquarium, and education programs; and we leverage our resources through partnerships and powerful policy influence. Our more than 4,000 diverse, passionately committed team members in New York City and around the world work collectively to achieve our conservation mission.
Job Summary
The Registrar is an integral member of the administrative team and Education department at WCS, providing customer service support for all educational programming. This position reports to the Manager of Education and supports the sales of education programming at the five zoos and aquarium. We are looking for an enthusiastic and committed individual to provide quality customer service in our high-volume call center. Excellent written and verbal communication skills in addition to exceptional attention to detail and organizational skills are essential for succeeding in this role.
Major Responsibilities
- Maintain knowledge of all of the details of education programs and policies for WCS programs at our five parks.
- Book education programs: enter booking information, conduct quality control, send confirmations and invoices.
- Engage in direct sales of education programs to potential and current clients.
- Categorize payments accurately (grants, credit cards, cash, purchase orders)
- Communicate effectively with clients: provide program details, cancellation information, program policies, and payment information
- Collaborate effectively with WCS staff about program administration including scheduling instructors, updating staff about booked, canceled or rescheduled programs, developing program rosters, and sharing client communication with the teams.
- Process payments as needed.
- Respond to daily emails and phone calls in a timely manner.
- Provide high quality customer service to all clients.
- High school diploma or equivalent
- Excellent written and verbal communication skills; excellent telephone manner a must.
- Highly organized and able to plan, multitask, and prioritize projects in a fast-paced environment.
- Experience collaborating and communicating effectively with others in a team setting.
- Ability to respond and adapt to new or changing situations with a calm demeanor and positive attitude.
- Demonstrated knowledge and experience in 11icrosoft Office software (Word, Excel, and Outlook) and Google Suite.
- At least 1 year of administrative experience and/ or office management.
WCS is an equal opportunity employer, and the organization complies with all employment and labor laws and regulations that prohibit discrimination in hiring and ensures that candidates from all backgrounds are fairly and consistently considered during the recruitment process. We are dedicated to hiring and engaging in a diverse workforce. We are committed to cultivating an inclusive work environment and looking for future team members who share that same value. The organization provides equal employment opportunities for all qualified candidates. The organization does not discriminate for employment based on gender, race/ethnicity, religion, color, national origin, sex, age, disability, marital status, sexual orientation, citizenship status, caste, genetic information or any other covered status or characteristic protected by laws and regulations/and similar categories.
It is everyone’s responsibility to ensure that we do not tolerate discrimination or harassment based upon a person’s membership in one of these protected categories in areas such as recruitment, selection, job assignment, supervision, training, promotions, promotions, job grading, transfers, termination, compensation, benefits, educational opportunities, WCS sponsored recreational activities and facilities. The organization complies with the spirit and intent of relevant local laws and WCS’s employment policies.
Note that the salary offer will reflect the selected candidate’s individual experiences, skills and qualifications, internal equity, work location and country of work.
Salary Range
$47,000.00
Salary : $47,000
