What are the responsibilities and job description for the Guest Services Team Member position at Wildlings Play Place?
Indoor Playground Team Member - Part Time 10-30 hrs a week
Wildlings Play Place -Indoor Playground and Cafe
Are you a high energy individual who loves working with families?
Are you always eager to go that extra mile to ensure the optimal customer experience?
Wildlings Play Place is currently seeking Team Members to join their team. We are looking for part-time positions for our indoor playground in Oregon City, OR. We are looking for team players who are customer focused, able to keep their heads up in a fast-paced, quickly changing environment and who understand the importance of an amazing family experience when visiting our playground and cafe!
Reporting directly to the Owner, the Team Member will be responsible to be the primary point of contact for families visiting Wildlings to ensure each and every guest has a superior experience while visiting. The team member must ensure that they are constantly aware of everything that is going on in the playground (a busy and interactive environment) in order to be able to proactively anticipate guests' needs and ensure they are met.
Must be able to pass a background check to work with children and be 18 years old.
Responsibilities will include:
- ENSURING ALL GUESTS FEEL SAFE AND WELCOME.
- Greeting guests in a timely fashion, determining their needs and taking their payments for tickets, food, and drink items.
- Preparing and serving food and drinks.
- Selling play passes, and educating customers about our facility and offerings.
- Ensuring that the cafe area is kept clean and organized and that stock is replenished as needed.
- Ensuring guests are served their food in a professional and friendly manner.
- Carrying out open and close cash activities ensuring that cash register/POS balances according to Wildlings policies.
- Checking in with guests regarding their experience.
- Resolving any guest concern or complaint, escalating to the Owner as required based on current Wildlings policies.
- Kindly explaining the playground set up and rules for all areas to our guests.
- Ensuring that all areas of Wildlings are kept clean and tidy.
- Monitoring and engaging with children and parents utilizing our play area
- Keeping our play area and facility clean and tidy, including light and deep cleaning
- Physical requirements involve a combination of walking and standing. Includes climbing, bending, squatting, pushing, pulling, reaching and walking on uneven surfaces
The successful candidate will have:
- Candidates must be 18 years old
- Certifications in First aid, Food handling, OLCC, and CPR required.
- Superior customer service focus, communication and active listening skills
- Must be flexible to tasks in a fast-paced, quickly changing environment
- Must be highly organized with effective time management skills
- Ability to work under pressure and both independently and as part of a team
- Excellent problem-solving and logical thinking skills
- Superior, communication, and active listening skills
This position must be available Monday through Sunday, day /evening shifts. Part-time hours will entail 10- 30 hours/week.
This position pays a wage of $16.00 per hour with opportunity to grow. We have an employee discount, paid training, and perks for parents!
We thank all interested candidates; however, only those selected for an interview will be contacted. Apply online or bring in your resume.
Job Type: Part-time
Pay: From $16.00 per hour
Expected hours: 10 – 30 per week
Benefits:
- Employee discount
- Flexible schedule
- Paid training
Shift:
- Day shift
- Evening shift
Work Location: In person
Salary : $16